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Intelligent after-sales service method based on fresh air system

A fresh air system and intelligent technology, applied in business, instrumentation, data processing applications, etc., can solve the problems of reduced after-sales service quality and information that cannot be processed in a timely and effective manner, and achieve faster processing speed, better service experience, and improved service efficiency Effect

Inactive Publication Date: 2018-12-07
CHENGDU GUIGU ENVIRONMENTAL TECH
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AI Technical Summary

Problems solved by technology

[0005] In order to solve the problem that the information in the current after-sales service system cannot be processed in a timely and effective manner, which leads to the reduction of the quality of after-sales service, an intelligent after-sales service method based on the fresh air system is provided.

Method used

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Embodiment Construction

[0025] All features disclosed in this specification, or steps in all methods or processes disclosed, may be combined in any manner, except for mutually exclusive features and / or steps.

[0026] Specific embodiments of the present invention will be described in detail below.

[0027] An intelligent after-sales service method based on a fresh air system, characterized in that it comprises the following steps:

[0028] Step a), collect information on fresh air equipment faults through terminal equipment, and pre-process fault problems;

[0029] In step b), the intelligent after-sales service method is divided into nine modules: service channel, work order system, field management, spare parts management, settlement management, customer evaluation, knowledge cloud, service network, and statistical analysis;

[0030] Step c), process the work order through the intelligent after-sales service process, and set the processing method of the filter failure online mall;

[0031] In ste...

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Abstract

The invention discloses an intelligent after-sales service method based on a fresh air system. The intelligent after-sales service method belongs to the field of intelligent after-sales services, andsolves the problem of decrease in the quality of after-sales services because information in the existing after-sales service system cannot be processed in time and effectively. The intelligent after-sales service method comprises the steps of: step a), acquiring information about a fresh air equipment failure by means of terminal equipment, and pre-handling the failure problem; step b) dividing the intelligent after-sales service method into nine modules including service channel, work order system, field service management, spare part management, settlement management, customer evaluation, knowledge cloud, service outlet and statistical analysis modules; step c), processing work orders through an intelligent after-sales service process, and setting a filter screen failure online mall processing method; step d), and extracting work order information and equipment failure information, and storing the information to the knowledge cloud for statistical analysis and after-sales management.

Description

technical field [0001] The invention belongs to the field of intelligent after-sales service, and in particular relates to an intelligent after-sales service method based on a fresh air system. Background technique [0002] The fresh air system is an independent air treatment system composed of an air supply system and an exhaust system. It is divided into two types: ducted fresh air system and ductless fresh air system. The ducted fresh air system is composed of fresh air fans and pipe fittings. The outdoor air is purified by the fresh air fans and introduced into the room, and the indoor air is discharged through the pipes. The ductless fresh air system is composed of fresh air fans. Relatively speaking, the ducted fresh air system is more suitable for industrial or large-area office areas due to the large amount of engineering, while the ductless fresh air system is more suitable for home use because of its easy installation. [0003] Nowadays, with the expansion of the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q30/00
CPCG06Q10/20G06Q30/016
Inventor 滕跃飞
Owner CHENGDU GUIGU ENVIRONMENTAL TECH
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