Service processing method, device and computer readable storage medium

Abstract

The invention discloses a service processing method. The method comprises the following steps: acquiring a user question; forming the user question into an action classification probability vector through an action classifier; and forming the user question into a service classification probability vector through a service classifier; determining an action classification label and a service classification label corresponding to the user question by utilizing the action classification probability vector and the service classification probability vector; searching the action classification labeland the service classification label of the user problem in an information dimension table, determining service logic corresponding to the user question, wherein the information dimension table is a two-dimension table formed by action and service; and accomplishing the response processing of the user question according to the determined service logic. The invention further discloses a service processing device and a computer readable storage medium at the same time.

Description

technical field [0001] The present invention relates to the field of human-computer intelligent interaction, in particular to a business processing method, device and computer-readable storage medium. Background technique [0002] The intelligent customer service system refers to a customer service system that uses natural language understanding technology as the core, and provides corresponding answers or guidance to help users complete corresponding business processes according to relevant consultation, inquiry, handling and other types of questions raised by mobile users. [0003] At present, in the intelligent customer service system, it is generally a text dialogue system based on the question and answer library. That is, the user enters text, and the system finds the standard question that best matches the user's question through keyword and rule matching, and feeds back the answer corresponding to the standard question as the answer to the current user. [0004] Howe...

AI Technical Summary

Problems solved by technology

[0004] However, when this processing method is applied to the field of mobile customer service, due to the characteristics of the field of mobile customer service, it is determined that the above processing method will cause inaccurate identification of problems, resulting in inaccurate answering and processing of problems, etc.

Images