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Online question management method and system

A management method and technology of a management system, applied in the field of online problem management method and management system, can solve problems such as inability to effectively manage online problems, and achieve the effect of timely data basis

Inactive Publication Date: 2018-11-16
KE COM (BEIJING) TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] In order to solve the problem that the effective management of online problems cannot be realized in the existing software development, the embodiment of the present invention provides an online problem management method and management system

Method used

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  • Online question management method and system

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Embodiment Construction

[0020] In order to make the objectives, technical solutions and advantages of the embodiments of the present invention clearer, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of the embodiments of the present invention, not all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the protection scope of the present invention.

[0021] In the embodiment of the present invention, a special management system can be developed for online problem management, or the online problem management system can be integrated into the R&D internal management system, specifically for online problem management.

[0022] figure 1 It is a flowchart of an online problem ma...

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Abstract

The embodiment of the invention provides an online question management method and system. The method comprises an online question generating flow which specifically comprises the steps: receiving an inputted online question, storing the online question and an automatically-generated online question serial number corresponding to the online question into an online question list, wherein the onlinequestion includes the description of a preset field in the detail field of the online question; a statistical analysis flow which specially comprises the steps: obtaining a to-be-analyzed online question list according to the online question list, carrying out the statistical analysis of the to-be-analyzed online question list, and obtaining an online question analysis result. According to the embodiment of the invention, the method solves the problems in the prior art that the online questions has no unified feedback channel and are low in processing efficiency, the data of the online questions cannot be unified for analysis and an effective project improvement measure cannot be formed through the gathering and storage of the online questions and the statistical analysis of the online questions; and the method provides accurate and timely data basis for the projection summary and improvement.

Description

Technical field [0001] The embodiment of the present invention relates to the technical field of software development, in particular to an online problem management method and management system. Background technique [0002] With the advancement of technology, various software products have appeared, which have brought a lot of convenience to people's lives. A software product is usually released to run online after software testing. Since the software testing environment and the online environment are not exactly the same, various problems may occur after the software product is released to the online operation, such as system bugs in the developed business system, functions that do not meet business expectations, and new requirements. . [0003] At present, there is generally no standardized management method for the online problems of various systems. It is often manually fed back to the R&D team to solve them through various channels. The efficiency is low, and the online pro...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10G06F11/36
CPCG06F11/3672G06Q10/103
Inventor 吕冬冬
Owner KE COM (BEIJING) TECHNOLOGY CO LTD
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