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Method, device, mobile terminal and storage medium for voice trunk line access

A trunk line, voice technology, applied in trunk circuits, interconnection devices, automatic switching offices, etc., can solve the problems of difficult management of the telephone platform, unfavorable management of the telephone platform of the call center, and restrictions on the use of functions.

Active Publication Date: 2019-05-07
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

For the telephone platform, the lines of each service need to be configured with different data, and due to the different purchase time and suppliers of equipment, the brand of the gateway, and the unique configuration of each operator in the enterprise, it is not conducive to the telephone platform of the call center. Management, there are restrictions on the use of functions
[0004] Therefore, according to the above situation, a method, device, mobile terminal and storage medium for voice trunk line access are needed to overcome the problem that the telephone platform of the call center is not easy to manage

Method used

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  • Method, device, mobile terminal and storage medium for voice trunk line access
  • Method, device, mobile terminal and storage medium for voice trunk line access
  • Method, device, mobile terminal and storage medium for voice trunk line access

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Embodiment Construction

[0040] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0041] Such as figure 1 As shown, in one of the embodiments, a method for voice trunk line access of the present invention includes the following specific steps:

[0042] S1: Select a backend server, set up configuration files, realize the regular expression configuration of each route and synchronize them in the configuration file, the backend server is connected to a phone platform, and when the call arrives at the phone platform, it analyzes the call from the ph...

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Abstract

The invention discloses a voice relay line access method, device, mobile terminal and storage medium for realizing unified management in voice communication, wherein the method includes: implementing regular expression configuration of each route and synchronizing with a background server In the configuration file, analyze the call request, perform regular matching, obtain the transmission line and modify the header field; set a data interface, regularly update and cache the black and white list data, perform data matching on the calling number, and perform delivery or call prohibition after identification Instructions; set up a corresponding table of number attribution, realize the query of number segment attribution, pre-set routing rules, realize local calls; perform call recording, unified recording management; realize intermediate agency, set routing rules, and realize no response from the connection end due to gateway failure When the call reconnects. The invention realizes the unified management, deployment, billing and recording of the trunk line, makes the access of the telephone platform simple and fast, and reduces the configuration.

Description

technical field [0001] The present invention relates to the technical field of voice relay lines, in particular to a voice relay line access method, device, mobile terminal and storage medium. Background technique [0002] The call center, also known as Call Center or customer service center, makes full use of modern communication and computer technologies such as IVR (Interactive Voice Response System), ACD (Automatic Call Distribution System), etc., and can automatically handle a large number of different calls. The operational operating premises for inbound and outbound business and services. [0003] In order to support different types of business in different departments, the call center needs to access different lines and different operators, and there are multiple call center phone platforms for internal business of the enterprise. For the telephone platform, the lines of each service need to be configured with different data, and due to the different purchase time o...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24H04L12/709H04L29/06H04L29/08H04M3/51H04L45/243
CPCH04L41/08H04L45/245H04L67/30H04L69/22H04M3/51H04M7/0096H04M3/5141H04M7/1285H04L41/082H04L41/084H04L67/02H04L63/101H04L65/1045
Inventor 刘丹颜欣欣
Owner PING AN TECH (SHENZHEN) CO LTD
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