CMS (Content Management System) remote operation and maintenance diagnosis system and method based on cloud

Abstract

The invention discloses a CMS (Content Management System) remote operation and maintenance diagnosis system based on cloud. The system comprises a use case retrieval module, a diagnosis use case library, a feature extraction module, a diagnosis calculation module, a standard feature library, a path library, an intelligent repairing module and a tag correction module. The method comprises the following steps that: according to the CMS, retrieving a corresponding use case in the diagnosis use case library when the CMS is used or subjected to problem phenomena; extracting the feature value of a diagnosis item contained in a current use case for the CMS by the feature extraction module to form a feature vector; calculating a feature vector and a corresponding standard feature vector of the current use case in the standard feature library by the diagnosis calculation module, and comparing a feature value in the vector with a preset threshold value to confirm an exceptional diagnosis item; according to the exceptional item, matching a corresponding patch in the patch library to automatically repair the CMS; measuring a repairing result by the tag correction module to regulate the use case tag; and through real-time remote diagnosis and repairing, enabling non-technicists to process problems in time.

Description

technical field [0001] The invention belongs to the technical field of operation and maintenance diagnosis of computer systems, and in particular relates to a cloud-based CMS remote operation and maintenance diagnosis system and method. Background technique [0002] CMS (Content Management System) is mostly used in the information construction and government e-government of governments, universities and enterprises. Users have high requirements for the stable operation of the system, and there will be some problems caused by the server operating environment, human operation, compatibility, data exchange, etc. during use or operation. [0003] Non-professionals cannot solve such problems. Professionals also need to gradually troubleshoot problems when evaluating and diagnosing them. The technical and experience requirements for processing personnel are relatively high, making it difficult and untimely to deal with problems. [0004] The existing technology is limited to remo...

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Problems solved by technology

[0003] Non-professionals cannot solve such problems. Professionals also need to gradually troubleshoot problems when evaluating and diagnosing them. The technical and experience requirements for processing personnel are relatively high, making it difficult to deal with problems and not timely

[0004] The existing technology is limited to remote monitoring and push of the system operating environment, and the disadvantage is the lack of online real-time diagnosis and repair of problems

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