Team cooperation management method with real-person voice call notification

Abstract

The invention discloses a team cooperation management method with a real-person voice call notification. The method is based on the following hardware systems comprising a client, a server, a customerservice system and an intelligent voice platform. The method comprises the following steps that S1.a team cooperation member user registers an account, and information comprises a cell phone number of the member user; S2.the team cooperation member user sets reminding time for any schedule through any client and synchronizes the reminding time to the server; S3.a team cooperation management system server pushes the reminding information set by the team cooperation member user to a request message queue of the customer service system; S4.the customer service system allocates a first message ofthe request message queue to an idle customer service; S5.the customer service system records a reminding content into reminding voice through recording equipment or selects AI voice information as the reminding voice to be stored into storage equipment of the server; and S6.a timer processing program of the server checks the latest expired reminding at regular time, and uploads the correspondingreminding recording or AI voice information file to the intelligent voice platform.

Description

technical field [0001] The invention relates to the field of information management systems, and also relates to the application of artificial intelligence in office automation. Background technique [0002] The software implemented in the current team collaboration management method generally includes a schedule management module for managing individual or team schedules. The current reminder schemes are mainly email, client message push, SMS, etc. Among them, there is a real-time problem in email push, which is caused by the user's habit of using the email system and the characteristics of the mailbox system; and the client message push is easy to ignore due to the characteristics of short prompt time and various notifications, and the length of the notification and the characteristics of the email system. The content is limited, and only one line can be displayed; as for SMS, in addition to the same reason as the client push message, there are also defects in user psycho...

AI Technical Summary

Problems solved by technology

[0003] In the customer service system of a professional business mobile phone, it is possible to allow the customer service personnel to make regular voice call notifications, such as the customer service system of the Vertu mobile phone, such as the Mercedes-Benz navigation system, which is generally customized for individual users, the price is high, and the cost of customer service is high, so it is not suitable for teamwork management systems

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