Method and device for data evaluation based on voice

A technology of data evaluation and voice, which is applied in the field of data processing, can solve the problems of easily missing evaluation data, the inability to objectively reflect the quality of voice content calls, and high labor costs, so as to automatically evaluate the quality of customer service, reduce the degree of manual intervention, and reduce labor costs. Effect

Inactive Publication Date: 2017-12-08
BEIJING CENTURY TAL EDUCATION TECH CO LTD
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Problems solved by technology

[0004] In view of this, one of the technical problems solved by the embodiments of the present invention is to provide a voice-based data evaluation method and device to overcome the high labor costs in the prior art, the evaluation data is easily missing, and the evaluation results cannot objectively reflect the voice. Defects in call quality of content

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  • Method and device for data evaluation based on voice
  • Method and device for data evaluation based on voice
  • Method and device for data evaluation based on voice

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Embodiment Construction

[0021] In order to enable those skilled in the art to better understand the technical solutions in the embodiments of the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described The embodiments are only some of the embodiments of the present invention, but not all of them. All other embodiments obtained by persons of ordinary skill in the art based on the embodiments in the embodiments of the present invention shall fall within the protection scope of the embodiments of the present invention.

[0022] It should be noted that implementing any technical solution of the embodiments of the present invention does not necessarily need to achieve all the above advantages at the same time. The specific implementation of the embodiments of the present invention will be further described belo...

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Abstract

The embodiment of the invention provides a method and device for data evaluation based on voice, belonging to the data processing technology field. The method comprises: performing voiceprint recognition of voice content according to the voiceprint information of the voice content, and performing distinguishing of the voice content according to the result of voiceprint recognition; performing emotion recognition of the voice content obtained after distinguishing, and generating an emotion recognition result; generating voice text according to the voice content obtained after distinguishing, performing emotion analysis of the voice text, and generating an emotion analysis result; and according to the emotion recognition result and the emotion analysis result, performing evaluation of the voice content prior to distinguishing, and generating an evaluation result. According to the embodiment, the data evaluation human cost is reduced, the evaluation data is not easy to lose, and the evaluation result is more objective and comprehensive.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of data processing, and in particular, to a voice-based data evaluation method and device. Background technique [0002] Enterprises generally have a large number of telephone call manual customer service teams, which are mainly responsible for collecting user feedback, answering user inquiries, and responding to user complaints. The service quality of the customer service team is directly related to the user reputation of an enterprise, and the recorded user feedback also has an important impact on product improvement and the formulation of enterprise development plans. Therefore, the artificial customer service team is an indispensable and important part of the enterprise at this stage, and the team's service quality evaluation has also become an important topic, which is related to team performance assessment, personnel changes and other aspects. [0003] The traditional quality...

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Application Information

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IPC IPC(8): G10L17/00G10L15/26G10L25/63
CPCG10L15/26G10L17/00G10L25/63
Inventor 汪洋
Owner BEIJING CENTURY TAL EDUCATION TECH CO LTD
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