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Method and system for evaluating order quality

A quality evaluation and order technology, applied in the direction of equipment, commerce, sales/lease transactions, etc., can solve problems such as difficult to control the quality of orders, consumers cannot predict changes in orders, and cannot understand order abnormalities, etc., so as to avoid The effect of unusual orders

Inactive Publication Date: 2017-08-18
CTRIP COMP TECH SHANGHAI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] The technical problem to be solved by the present invention is to overcome that in the prior art, consumers cannot predict what changes will happen to the order after completing the order reservation, so that it is difficult to grasp the quality of the order controllably, and then it is impossible to understand the possible abnormalities of the order. In order to effectively avoid defects that may cause abnormal orders, a method and system for evaluating order quality are provided

Method used

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  • Method and system for evaluating order quality
  • Method and system for evaluating order quality

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Embodiment 1

[0030] This embodiment provides a method for evaluating order quality, such as figure 1 shown, including:

[0031] Step 101, counting the order information interacted by a network server within a period of time, the order information including the total quantity of orders;

[0032] Wherein, the time period may be calculated by day, week, month or even year. The orders may include hotel accommodation orders, air ticket orders, bus ticket orders, shopping orders, catering orders, entertainment orders, and the like. And these orders are merchants pushing their products or services to a platform, and users realize the reservation of these products or services through the platform. The platform realizes the interaction with the information pushed by the merchant by the network server. This embodiment takes a hotel accommodation order as an example.

[0033] Step 102, analyzing the abnormal types of abnormal orders in the order information, and calculating the weight of each abn...

Embodiment 2

[0053] This embodiment provides an order quality evaluation system, such as figure 2 As shown, it includes a statistics module 1, a weight calculation module 2, a second quantity calculation module 3, a ratio conversion module 4 and a judgment module 5;

[0054] The statistical module 1 is used to count the order information received by a network server within a period of time, and the order information includes the total quantity of the order;

[0055] The weight calculation module 2 is used to analyze the abnormal types of abnormal orders in the order information, and calculate the weight of each abnormal type of order, and the abnormal orders include orders that have not been formed according to the reservation rules and have changed;

[0056] The second quantity calculation module 3 is used to calculate the second quantity of abnormal orders according to the weight;

[0057] The ratio conversion module 4 is used to convert the ratio of the second quantity to the total qu...

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Abstract

The invention discloses a method and a system for evaluating order quality. The method comprises steps: statistics on order information interacting with a network server over a period of time is carried out; abnormity types of abnormal orders in the order information are analyzed, and the weight of each abnormity type of orders is calculated; according to the weight, the second number of abnormal orders is calculated; the ratio of the second number to the total number is converted to an order quality evaluation value; whether the order quality evaluation value is smaller than a threshold is judged, and if yes, the threshold is characterized as the quality of orders interacting with the network server over the period of time; and if not, the order quality evaluation value is characterized as the quality of orders interacting with the network server over the period of time. Correct and effective quality evaluation can be executed on orders reserved by a user, correct and effective guidance and recommendation can be provided for reservation by subsequent users, a more correct choice can be made, and possible abnormal orders can be prevented from being generated.

Description

technical field [0001] The invention relates to an order quality evaluation method and system. Background technique [0002] At present, most users rely on indicators such as user reviews and merchant ratings to evaluate the quality of products or services provided by merchants. However, this evaluation method is mostly limited to human-made subjective experience and the quality of the product or service itself. It does not evaluate the order booked by the user, making it impossible for consumers to predict what changes will happen to the order after completing the order reservation. It is difficult to grasp the quality of orders in a controllable manner, and thus it is impossible to understand the possible exceptions of orders, so as to effectively avoid orders that may generate exceptions. Contents of the invention [0003] The technical problem to be solved by the present invention is to overcome that in the prior art, consumers cannot predict what changes will happen ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/06
CPCG06Q10/06395G06Q30/0635
Inventor 刘明方王嘉闻
Owner CTRIP COMP TECH SHANGHAI
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