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Equipment fault processing method and system

A processing method and technology for equipment failure, applied in the direction of instruments, etc., can solve the problems of low failure processing efficiency, waste of user time, poor user experience, etc., to achieve the effect of automatic processing, improving processing speed and efficiency, and reducing waiting time.

Inactive Publication Date: 2017-08-11
MIDEA SMART TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, this troubleshooting method not only wastes the user's time, but also has low troubleshooting efficiency, high cost, and poor user experience.

Method used

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  • Equipment fault processing method and system
  • Equipment fault processing method and system
  • Equipment fault processing method and system

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Embodiment Construction

[0023] Embodiments of the present invention are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals designate the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary and are intended to explain the present invention and should not be construed as limiting the present invention.

[0024] Specifically, the present invention is aimed at the prior art. If a fault occurs during the use of a smart device, the user usually needs to bring the smart device to a maintenance point, or explain the fault by phone or website, and make an appointment for on-site maintenance. This method not only wastes the user's time, but also has low troubleshooting efficiency, high cost, and poor user experience.

[0025] The equipment fault handling method and system proposed according to the present invention will be described belo...

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Abstract

The invention provides an equipment fault processing method and system, and the method comprises the steps: receiving fault information uploaded by equipment, wherein the fault information comprises the identification of the equipment; obtaining the historical operation data of the equipment according to the identification of the equipment; judging whether the fault information is legal or not according to the historical operation data of the equipment; and processing the fault information if the fault information is legal. Therefore, the method not only achieves the automatic report of the fault of the equipment, but also can carry out the verification and processing of the reported fault information of the equipment according to the operation data of the equipment, achieves the automatic processing of the fault of the equipment, improves the fault processing speed and efficiency of the equipment, reduces the waiting time for a user, and improves the user experience.

Description

technical field [0001] The invention relates to the field of equipment maintenance, in particular to a method and system for handling equipment failures. Background technique [0002] With the rapid development of electronic technology and communication technology, smart devices, such as smart home appliances and smart phones, are more and more widely used in people's lives. [0003] At present, after the smart device is sold, if there is a fault, the user usually reports the fault for repair by going to the after-sales outlet, or by telephone, Internet, etc., and then the smart device manufacturer arranges the corresponding maintenance personnel to come to the door for fault inspection and maintenance. Wait. [0004] However, this fault handling method not only wastes the user's time, but also has low fault handling efficiency, high cost, and poor user experience. Contents of the invention [0005] The present invention aims to solve one of the technical problems in the...

Claims

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Application Information

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IPC IPC(8): G06Q10/00
Inventor 毕志国
Owner MIDEA SMART TECH CO LTD
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