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Method and system for providing service for users among different enterprises

A technology for users and different industries, applied in transmission systems, customer relations, digital transmission systems, etc., can solve problems such as increasing customers, and achieve the effect of expanding the market, promoting sales, and improving the accuracy of marketing

Inactive Publication Date: 2017-02-15
北京铭嘉实咨询有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, among many companies in different industries, there is a great correlation in the customer groups. If they can use each other's CRM system, it will help to improve their service to customers and even increase the number of customers.

Method used

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  • Method and system for providing service for users among different enterprises
  • Method and system for providing service for users among different enterprises
  • Method and system for providing service for users among different enterprises

Examples

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no. 1 example

[0052] Figure 5 is a signal flow diagram illustrating a method for providing services to users among different industries according to the first embodiment of the present invention.

[0053] Such as Figure 5 As shown in , in the first embodiment 500, the first entity is an automobile company (such as an automobile 4S shop), and the services it provides mainly include automobile sales, repairs, maintenance, etc.; the second entity is an insurance company, and its business scope includes Many insurance items including car insurance.

[0054] In step 501, the automobile 4S shop opens an account on the platform and makes a request for inter-industry service provision. Specifically, an automobile 4S store can launch service activities with discounts for car purchases or maintenance discounts, and promote them on the platform, hoping that other industries on the platform (providing different types of services, that is, services other than automobile sales, repairs, and maintenan...

no. 2 example

[0062] Figure 6 is a signal flow diagram illustrating a method for providing services to users between different industries according to the second embodiment of the present invention.

[0063] Such as Figure 6 As shown in , in the second embodiment 600, the first entity is an Internet company, which provides emerging business services such as online shopping, e-commerce, and online video (or provides other content services); the second entity is a telecom operator, whose The services provided mainly include voice communication, data communication, network access, etc. (mainly providing channels and access services).

[0064] In step 601, the Internet company opens an account on the platform and makes a request for inter-industry service provision. Specifically, Internet companies can launch content discounts (such as online shopping discounts or online video membership discounts, etc.) or service activities to reduce delivery costs, and promote them on the platform, hopin...

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Abstract

The invention discloses a method and a system for providing service for users among different enterprises. The method of providing service for users among different enterprises comprises steps: a first entity sends a different enterprise service request to a platform; and a second entity responds to the different enterprise service request sent by the first entity on the platform, based on self user data, a service code is sent to the user. The first entity and the second entity are entities for providing different service items, and can be enterprises for providing different service items to each customer groups. Thus, an enterprise providing different service can use the CRM system of the other party to expand the self service and customers.

Description

technical field [0001] The present invention relates to data mining and application, and more specifically relates to a method and system for providing services to users in different industries. Background technique [0002] With the accumulation of customers, each enterprise will form its own customer relationship management (CRM) system. Such CRM systems are generally used by each enterprise itself, and are rarely used by other enterprises, not to mention the use between different industries (ie, different industries). However, among many companies in different industries, there is a great correlation in customer groups. If they can use each other's CRM systems, it will help them improve their services to customers and even increase their customers. [0003] Therefore, it is hoped to propose a method and system for providing services to users in different industries, so that enterprises in different industries, that is, providing different services, can use each other's C...

Claims

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Application Information

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IPC IPC(8): G06Q30/02G06Q30/00H04L12/24
CPCG06Q30/01G06Q30/0207G06Q30/0222H04L41/5064
Inventor 李静杭小茼
Owner 北京铭嘉实咨询有限公司
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