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Implement method of knowledge base on operation and maintenance management

An implementation method and knowledge base technology, applied in special data processing applications, instruments, electrical digital data processing, etc.

Inactive Publication Date: 2014-08-27
勤智数码科技股份有限公司
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Problems solved by technology

[0002] In the process of many IT operation and maintenance services for banks, securities, insurance, communication service providers, etc., along with the business and development of the system, there are valuable information in a large number of operation and maintenance service work orders, such as those contained in these work orders For information system operation and maintenance personnel, the experience can improve the quality and speed of operation and maintenance services, so the existing operation and maintenance system has an operation and maintenance knowledge base, but the existing operation and maintenance knowledge base is obtained through a question One answer and some simple screening methods for knowledge retrieval and matching can no longer meet the needs of the current knowledge base growth, so we need a more streamlined and more complete solution to manage the knowledge base and how to deal with large databases Find the information needed to match

Method used

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  • Implement method of knowledge base on operation and maintenance management
  • Implement method of knowledge base on operation and maintenance management
  • Implement method of knowledge base on operation and maintenance management

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Embodiment Construction

[0014] All features disclosed in this specification, or steps in all methods or processes disclosed, may be combined in any manner, except for mutually exclusive features and / or steps.

[0015] Any feature disclosed in this specification (including any appended claims, abstract and drawings), unless expressly stated otherwise, may be replaced by alternative features which are equivalent or serve a similar purpose. That is, unless expressly stated otherwise, each feature is one example only of a series of equivalent or similar features.

[0016] Such as figure 1 with image 3 Shown: (1) Set the custom knowledge base management process specification in the knowledge base management system; (2) Submit the work order to be managed to the knowledge base management system; (3) The knowledge base management system (4) The knowledge base management system automatically assigns to the knowledge base according to the authority and the customized process; (5) The knowledge base managem...

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Abstract

The invention provides an implement method of a knowledge base on operation and maintenance management. The method includes the following steps that (1) self-defined knowledge base management process standards are set in a knowledge base management system; (2) work orders to be managed are submitted to the knowledge base management system; (3) the knowledge base management system performs standard processing on records of the submitted work orders; (4) the knowledge base management system automatically dispatches the records to a knowledge base according to permission and self-defined processes; (5) a knowledge base manager examines and approves the records to be confirmed and puts the records in storage; (6) search indexes are established for the examined and stored records through Chinese words segmentation, and data base 'table-record-field' structures are used as input-output structures of a retrieval device. Thereby, entire qualities of knowledge base contents and logics thereof are improved, and the efficiency of work order conversion and knowledge repeated retrieval matching is increased.

Description

technical field [0001] The invention relates to the field of IT operation and maintenance, in particular to knowledge base information collection of work orders in operation and maintenance service management, an information analysis process, and an operation and maintenance knowledge base retrieval method. Background technique [0002] In the process of many IT operation and maintenance services for banks, securities, insurance, communication service providers, etc., along with the business and development of the system, there are valuable information in a large number of operation and maintenance service work orders, such as those contained in these work orders For information system operation and maintenance personnel, the experience can improve the quality and speed of operation and maintenance services, so the existing operation and maintenance system has an operation and maintenance knowledge base, but the existing operation and maintenance knowledge base is obtained th...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06F16/316
Inventor 高国兵
Owner 勤智数码科技股份有限公司
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