Computer assisted telephone interview system

Abstract

The invention discloses a computer assisted telephone interview system which comprises a user terminal, the internet, an internet telephone interview platform, a communication switching storage and an interviewee. The internet telephone interview platform is used for providing a telephone interview application program to the user terminal, storing voice records of an interview, storing information data acquired by inquiry and providing a voice communication interface for the user terminal; the user terminal transmits interview information to the internet telephone interview platform via the internet, and the internet telephone interview platform transmits the interview information to the interviewee via the communication switching storage; the communication switching storage is mainly used for providing voice switching and voice storing servers, the user terminal comprises plugins, and the plugins are used for making calls on web pages and providing voice communication signal interfaces. The computer assisted telephone interview system has the advantages that the remote telephone interview can be implemented, and any computers connected with the internet can be used as management terminals and agent terminals of the telephone interview system.

Description

technical field [0001] The invention relates to a telephone access system, in particular to a remote telephone access system using a computer. Background technique [0002] At present, market research has become an important means of marketing and a main way for companies to collect market information. Traditional market research methods mainly include door-to-door visits, street interception visits and telephone interviews. Among them, the telephone interview is that the interviewer calls the respondent, asks the respondent about some survey content by telephone, and then records the survey results on the paper questionnaire. The questionnaire of this survey method needs to be produced and printed; the telephone needs to be manually dialed; the data obtained from the survey needs to be entered manually, so this survey method is inefficient and costly, and manual intervention is likely to cause operational errors. [0003] With the popularization of computers, the Computer...

AI Technical Summary

Problems solved by technology

[0006] 1) It can only run in the local area network, and cannot realize remote management and operation;

[0007] 2) The computer of the interviewer must install the application program;

[0008] 3) It is necessary to set up seats, wiring, dedicated servers, and configure hardware devices such as voice cards, which requires high equipment costs

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