Hotel management method based on workflow

Abstract

The invention provides a hotel management method based on workflow, achieves efficient operation of a hotel, and meanwhile improves the enthusiasm of staff. The hotel management method based on the workflow comprises the following steps: the staff use individual information to login through a mobile terminal, wherein the staff input job numbers and codes to login; a server-side in wireless connection with the mobile terminal verifies log-in information, wherein the server carries out the matching and verification of the job numbers, the codes and the machine codes of the mobile terminal; if the verification does not pass, error prompting is sent out, and the step returns to the first step; if the verification passes, a permission division step is entered, wherein sub permission steps corresponding to a housekeeping department and a front office department are entered according to the staff individual information corresponding to the log-in information, and the housekeeping department comprises a supervisor, a napkin and a table cloth arrangement group, a sanitation group, a dust absorption group and a bed-making group; and the step of workflow of specific permission is entered, wherein the housekeeping department enters the workflow of the supervisor, the napkin and table cloth arrangement group, the sanitation group, the dust absorption group and the bed-making group, and the front office department enters the workflow of the front office department.

Description

technical field [0001] The invention relates to a man-machine interactive management system, which is specifically applied in hotel management. Background technique [0002] The operation and management of the existing hotel industry are based on the hotel computer management system that began to be used in the 1980s and 1990s. The principle is to connect the original functional departments of the hotel in series through the computer system, and the data transmitted in the system The essence of the flow is the flow of funds, rather than making accurate statistics on the workload of each department and each employee; the existing management of the hotel industry is based on the system, and managers make perceptual assessments of the work performance of subordinate employees, lacking effective, A fair quantitative data basis can easily lead employees to question the fairness of the management's evaluation; the existing hotel industry room department waiter is responsible for c...

AI Technical Summary

Problems solved by technology

[0002] The operation and management of the existing hotel industry are based on the hotel computer management system that began to be used in the 1980s and 1990s. The principle is to connect the original functional departments of the hotel in series through the computer system, and the data transmitted in the system The essence of the flow is the flow of funds, rather than making accurate statistics on the workload of each department and each employee; the existing management of the hotel industry is based on the system, and managers make perceptual assessments of the work performance of subordinate employees, lacking effective, A fair quantitative data basis can easily lead employees to question the fairness of the management's evaluation; the existing hotel industry room department waiter is responsible for cleaning a room, and the process is: clean up garbage and dirty linen-"do Sanitation of guest rooms and toilets - "vacuuming -" making beds and distributing new linen and sanitary products; its disadvantages are mainly manifested in the following aspects: a. It is easy to cross-contaminate, the waiters make the beds after cleaning, and the hygienic standards cannot be guaranteed; b. It is very difficult to supervise, and it is easy to lead to hygienic and fraudulent behaviors; c. Since the rooms with beds may not be sold in a short time, dust and other dirty things will re-contaminate the beds and linen after a long time; d. It is beneficial to the turnover rate of the hotel's linen, which leads to the frequent use of the same type of linen, and some are used only once in a long time; e, due to the off-peak season in the hotel, it is difficult to allocate employees and use the labor force rationally;

[0003] The work of the front office department and sales reservation department of the hotel is completely dependent on the hotel management system. As the hotel management system becomes more and more bloated: a. The requirements for the skills of employees are getting higher and higher, and the recruitment of front office employees is increasing objectively Difficult; b. The new employee training period is lengthened; c. Since the computer terminals in the front hall are mainly concentrated at the front desk, it is easy to cause a large flow of people at the front desk during busy hours, which prolongs the check-in and check-out time of guests, which is not conducive to the experience of guests; d. The service personnel in the front hall and the guests serve through the front desk, and the job responsibilities require that they cannot leave, which is objectively not conducive to the hotel's provision of high-quality and humanized services to the guests;

Images