Microblog-based system and method for consultation, requested repair and requested installation of natural gas

Abstract

The invention provides a microblog-based system and method for consultation, requested repair and requested installation of natural gas. The method comprises the steps of: receiving information groups sent by bound microblog accounts of users by a microblog account of a natural gas company; classifying and accumulating the information groups according to a preset standard; issuing a microblog message by the natural gas company via the microblog account; replying any one or multiple microblog messages in a first accumulation group by the natural gas company via the microblog account; replying any one or multiple microblog messages in a second accumulation group by the natural gas company via the microblog account; and replying any one or multiple microblog messages in a third accumulation group by the natural gas company via the microblog account. According to the invention, time and manpower are saved, the operating cost of the natural gas company is reduced, and the communication between the natural gas users and the natural gas company is facilitated.

Description

technical field [0001] The invention relates to the field of microblog technology, in particular to a microblog-based system and method for consulting, repairing and installing natural gas. Background technique [0002] In the existing technology, when resident users encounter problems they do not understand in the process of using natural gas, they will come to the natural gas company or natural gas business hall for face-to-face consultation or telephone consultation. Matters involving natural gas fault maintenance or natural gas installation also need to come to natural gas first. The company or the natural gas business hall makes an appointment or telephone appointment in advance, resulting in the inability to solve the problems in the use of natural gas in a timely and rapid manner, and there is also a delay in reporting for repair and installation, resulting in waste of manpower and time. Inconvenience in life, such as adding natural gas business halls will increase th...

AI Technical Summary

Problems solved by technology

[0004] The application publication number is CN101938522A, which discloses a voice microblog service method, which uses telephone voice interaction to provide users with voice-based microblog services, and connects the user terminal to a telecommunications switch, and the telecommunications switch is connected to a voice microblog service server Connected, the voice microblog service server provides the user terminal to select the corresponding service operation process in the form of telephone voice interaction, so that the user terminal can use the selected service item. This technology has the following problems: 1. After the user uses the voice operation, it cannot directly The content of the voice is not intuitive; 2. After the user operates the voice, the voice information is posted on the personal network microblog or personal network blog, which also causes other listeners to open the external voice or wear earphones to open the voice information ;3. When the user encounters a bad signal or a problem with the voice microphone during the voice operation, the voice will be blurred and it will be difficult to listen;

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