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Configuration method and system from customer relationship management to service provisioning

A technology of customer relationship management and configuration method, which is applied in the field of configuration from customer relationship management to service provisioning, and can solve problems such as low configuration efficiency, time wasting, and heavy workload, so as to reduce workload, improve configuration efficiency, and save configuration time Effect

Active Publication Date: 2015-09-09
北京思特奇信息技术股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] At present, the configuration work from CRM to service provisioning is done manually. This configuration method has a large workload, a serious waste of time, and low configuration efficiency.

Method used

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  • Configuration method and system from customer relationship management to service provisioning
  • Configuration method and system from customer relationship management to service provisioning
  • Configuration method and system from customer relationship management to service provisioning

Examples

Experimental program
Comparison scheme
Effect test

example 1

[0117] Example 1: datasource_id='100' data_exp='ID_NO' src_type='1' indicates that 100 is obtained through uType ID_NO

example 2

[0118] Example 2: datasource='112', data_exp='*$(122)$'src_type='3' means that the value of 112 is obtained through data source 122 and assigned to 112

example 3

[0120]

[0121]

[0122] The value is obtained through the expression, and the change in the expression needs to obtain the value through $()$.

[0123] Among them, the field DATA_TYPE, including int, long, date, string, func;

[0124] Among them, the fields DAFAULT_VALUE and DATA_LENGTH are not used temporarily, just fill in NULL.

[0125] For example, suppose you want to configure the service School Information Communication, and the action is to open an account. Through the above description, you can get the following INSERT statement (there is no need to define the attribute PHONE_NO here, because its value method already exists and we are sure it can be reused):

[0126]

[0127]

[0128] Through the above configuration instructions for the four basic configuration tables, the following SQL statements can be obtained:

[0129]

[0130]

[0131] In the process of actually configuring CRM to service provisioning data, it is often not just one action to be...

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Abstract

The invention relates to a configuration method and a system for customer relation management to service provision. The configuration method of customer relation management to service provision comprises: reading the class of an excel and obtaining the configuration content relative to business in the excel; obtaining a connection string of a database by reading a configuration file; connecting the database for inquiring necessary data; assembling structured query language SQL statement; and sorting the output by a C++ container. The configuration method and the system for customer relation management to service provision of the invention reduce the workload of CRM to service provision in configuration, save configuration time, and raise configuration efficiency. The configuration method and system of customer relation management to service provision of the invention are beneficial to rapid opening without causing database conflicts.

Description

technical field [0001] The invention relates to the computer field, in particular to a configuration method and system from customer relationship management to service opening. Background technique [0002] The interface between CRM (Customer Relationship Management, Customer Relationship Management) and service activation is part of the overall integrated interface, and is an intermediate link from CRM business acceptance, business processing to service activation. Each functional module of CRM is responsible for generating business transaction change data. The interface extracts the data that needs to be synchronized to the other platform from the business transaction data through configuration according to the requirements of the service opening end, and receives the return information from the other platform. [0003] The data format required by the service opening end is XML (Extensible Markup Language, Extensible Markup Language) message, which contains order-related i...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/30G06Q30/02
Inventor 彭浩邸聪妍范一强
Owner 北京思特奇信息技术股份有限公司
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