Self diagnosis platform for broadband clients

Abstract

The invention discloses a self diagnosis platform for broadband clients, which comprises a client and a service end. The client comprises a user terminal self diagnosis module and a user internet surfing self diagnosis module. The service end comprises a user self-service self diagnosis module. The user terminal self diagnosis module comprises a model diagnosis module, a configuration diagnosis module, an equipment port diagnosis module and a connection diagnosis module. The user internet surfing self diagnosis module comprises a network equipment diagnosis module, a network parameter diagnosis module and a communication diagnosis module. The user self-service self diagnosis module comprises a circuit quality diagnosis module, a user identification information diagnosis module, a user charging information diagnosis module and a user internet surfing speed detecting module. The self diagnosis platform for broadband clients is favorable for maintaining staff to determine and locate reasons of users' failures accurately and assisting the maintaining staff to analyze and deal with the failures; and is favorable for users to deal with daily using failures of broadband service on their own and to provide detailed and effective failure descriptions and prompt information in failure reporting.

Description

technical field [0001] The invention relates to a broadband client self-diagnosis platform. Background technique [0002] With the improvement of people's living standards, Internet services are becoming more and more abundant, and the majority of Internet users have an increasing demand for bandwidth. This year, the state officially approved the launch of the pilot project of triple play, which has accelerated the process of speeding up bandwidth for major operators. Although the current work of optical access and copper withdrawal is in full swing, it is not realistic to completely replace copper cables with optical cables in a short period of time to achieve FTTH access. Most users will still access the Internet through FTTB, FTTN or full copper cables. . Due to the characteristics of copper cables for signal transmission, the higher the transmission rate, the higher the requirements for line quality. In order to meet the high bandwidth requirements of customers without ...

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to solve the deficiencies of the existing broadband customer diagnosis platform, to provide a new type of broadband customer self-diagnosis platform, to overcome the shortcomings of traditional manual diagnosis of broadband service faults, which are heavy workload and easy to make mistakes, and to overcome the traditional diagnosis platform. Insufficient functions and other shortcomings

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