Service industry information processing method and system based on voice conversation technology

Abstract

The invention discloses a service industry information processing method and a system based on the voice conversation technology, wherein the service industry information processing system comprises a server module, an information display module connected to the server module through a network and used for displaying public service information, a kitchen module which is responsible for managing configuration works of a kitchen, a handheld customer terminal module which is responsible for connecting to a customer ordering terminal, a handheld waiter terminal module which is responsible for connecting to a waiter ordering terminal, and a checkout module which is responsible for completing the cash-drawing operation. The processing system provided by the invention analyzes and processes the voice information of the customer through the server module to generate a corresponding policy of the customer, so that the dish preparation priority of the kitchen can be optimized, and the service level of the waiter can be improved. The service industry information processing method and the system based on the voice conversation technology are widely applied to catering service industry.

Description

Technical field [0001] The invention relates to an information processing method and system for the service industry using computer technology and mobile communication technology, in particular to a service industry information processing method and system based on voice dialogue technology. Background technique [0002] In service places such as restaurants or hotels, the common form of service is manual service, while paper records and oral communication are used. Using these common methods, there are defects such as untimely transmission of information content, prone to errors, and customers' inability to track the progress of inquiries. In addition, because the experience and service level of the waiters vary from person to person, it is impossible to guarantee that every waiter can behave towards customers. And make corresponding response measures in a timely manner, and the information about the waiter’s attitude towards customers cannot be transmitted to other service pers...

AI Technical Summary

Problems solved by technology

These electronic ordering systems can be operated independently by customers, but the cost of software and hardware, especially the later maintenance costs, is relatively high, and it is impossible to provide targeted personalized services to customers.

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