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Service agent method and self-service intelligent agent platform

A service agent and platform technology, applied in the computer field, can solve problems such as poor user experience and cumbersome operation, and achieve the effect of improving network experience

Inactive Publication Date: 2011-01-05
陈剑勇
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the embodiments of the present invention is to provide a service proxy method, aiming to solve the problem that users need to install corresponding application services due to the fact that there is no effective proxy platform, and the instant messaging tools or information sharing platforms installed by users are used to obtain Internet application services. The client or open the corresponding application platform, the operation is cumbersome, and the user experience is not high

Method used

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  • Service agent method and self-service intelligent agent platform
  • Service agent method and self-service intelligent agent platform

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0065] figure 1 The interaction process of the self-service intelligent agent platform provided by the first embodiment of the present invention is shown, and the details are as follows:

[0066] 1. The client agent receives the service request information sent by the service requester;

[0067] In the embodiment of the present invention, the service provider system that provides services through the self-service intelligent agent platform should be registered, and an associated client agent should be created, so as to establish a corresponding association relationship between the client agent and the service provider system, To facilitate the release of services provided by the service provider system and the distribution of received service request information.

[0068] In the embodiment of the present invention, the service requester may be various instant messaging clients and microblog information publishing platforms. For example, the service provider is an air ticket ...

Embodiment 2

[0082] according to figure 1 The interactive process of the self-service intelligent agent platform, Figure 2a , Figure 2b A specific example of the self-service intelligent agent platform provided by the second embodiment of the present invention is shown. For the convenience of description, only the parts related to the embodiment of the present invention are shown, and the details are as follows:

[0083] exist Figure 2a Among them, the Internet service provider system, the order query service provider system, the stock service provider system and the air ticket reservation service provider system are connected to the server agent through the interface provided by the server agent, and the Internet service provider system will The associated client agent publishes in various proxy forms, such as MSN account, QQ account, and Weibo account. A logistics company can publish its order query function as a client agent in the form of an MSN account, or as a client agent in t...

Embodiment 3

[0086] image 3 The structure of the self-service intelligent agent device provided by the third embodiment of the present invention is shown, and for the convenience of description, only the parts related to the embodiment of the present invention are shown.

[0087] The service provider system registration unit 31 is used to register the service provider system, create an associated client agent, and establish an association relationship between the client agent and the service provider system;

[0088] A service request information encapsulation unit 32, configured to analyze and encapsulate the received service request information of the service requester sent by the client agent;

[0089] A service request distributing unit 33, configured to distribute the service request information encapsulated by the service request encapsulating unit 32 to the service provider system associated with the client agent;

[0090] The service result information receiving unit 34 is used t...

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Abstract

The invention is applicable in the technical field of computers, and provides a service agent method, a service agent device and a self-service agent platform. The method comprises the following steps of: resolving and encapsulating the received service request information of a service requester sent by a client agent; distributing the encapsulated service request information to a service provider system associated with the client agent; receiving service result information returned by the service provider system; resolving and encapsulating the service result information; and sending the encapsulated service result information to the client agent. The request information sent by the client agent is distributed to the service provider system associated with the client agent, and the service result information returned by the service provider system is sent to the client agent so that a user can acquire Internet application service by using the conventional single platform or client, fussy operations such as repeated installation of the client and the like are reduced, the network experience of the user is improved and more humanized service is supplied to the user.

Description

technical field [0001] The invention belongs to the technical field of computers, in particular to a service agent method and a self-service agent platform. Background technique [0002] With the popularity of the Internet, instant messaging tools, such as MSN, QQ, UC, Gtalk, etc., and various information sharing and communication platforms, such as email and Weibo, have become important tools for user communication and information acquisition. At present, according to the needs of users and different application service programs, enterprises have launched their own instant messaging tools and other information exchange platforms. Users need to interact with other instant messaging tools, or obtain network services, they must install the corresponding client and open the The corresponding service website is cumbersome to operate. Although some instant messaging tools have realized interoperability, how to use the instant messaging tools or information sharing platforms insta...

Claims

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Application Information

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IPC IPC(8): H04L29/06H04L29/08
Inventor 黄磊李雷陈剑勇
Owner 陈剑勇
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