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Active/standby changeover method and system

A technology of active-standby switchover and active-standby switchover, applied in the field of communications, can solve problems such as service interruption and CTISERVER cannot be initialized, and achieve the effect of improving stability

Active Publication Date: 2012-11-21
泰州市海通资产管理有限公司
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Problems solved by technology

[0003] In view of this, the present invention provides a method and system for active / standby identification and switching based on the CSTA protocol, which can be applied in the active / standby working environment and solve the problem that at least two CTI SERVERs cannot be initialized under the CSTA protocol. And the problem of business interruption when the master / standby switchover occurs

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  • Active/standby changeover method and system
  • Active/standby changeover method and system
  • Active/standby changeover method and system

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Embodiment Construction

[0017] In order to enable those skilled in the art to better understand the content of the present invention, the content of the present invention will be specifically described below in conjunction with the accompanying drawings and specific embodiments.

[0018] An embodiment of the present invention provides a method for identifying master and backup, refer to figure 1 As shown, the method includes:

[0019] A1. At least two computer telephony integration servers CTI SERVER for business initialization;

[0020] a1. At least two computer telephony integration servers CTI SERVER and the same queuing machine establish a computer-supported telecommunications application CSTA link;

[0021] At least two CTI SERVERs establish a CSTA link with the queuing machine, the CTI SERVER sends a link establishment request to the queuing machine, the queuing machine responds to the request, and sends a response signal to the CTI SERVER, and the CTISERVER receives the response signal, which...

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Abstract

The embodiment of the invention discloses an active / standby operating method and an active / standby operating system. The method in the embodiment of the invention comprises the following steps: a Routing Enable request under a service interface SetFeature is flexibly utilized to perform active / standby identification on computer telecommunication integration servers CTI SERVERs under a CSTA protocol; a data backup channel is established between an active CTI SERVER and a standby CTI SERVER; the standby CTI SERVER performs real-time backup on the active CTI SERVER; and when the active CTI SERVER is out of validity, the backup CTI SERVER flexibly utilizes Routing Enable under the prior service interface SetFeature to implement active / standby changeover under the CSTA protocol. In the active / standby method provided by the embodiment of the invention, when the active / standby changeover is performed, the backup CTI SERVER does not need initializing, thus no service interruption is caused, and the stability and the security of the system are improved.

Description

technical field [0001] The invention relates to the communication field, in particular to a method and system for master-standby switching. Background technique [0002] With the development of computer and telecommunication technology, the combination of computer telephony integration (CTI, Computer Telecommunication Integration) technology and computer supported telecommunication application (CSTA, Computer Supported Telecommunications Applications) protocol is more and more applied to call centers, existing applications Zhongdu uses two or more computer telephony integrated CTI SERVER (Computer Telecommunication Integration server) backups to improve the reliability of CTI, for example: deploy two or more sets of CTI SERVER on multiple servers, and usually CTI SERVER hosts are in the same queue The CTI Server establishes a CSTA link and completes business processing through the CSTA protocol. Other CTI Server standby machines can establish CSTA links with the queuing mach...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24
Inventor 苏宇桑涛林霖吴燕宇陈文军郑小盛
Owner 泰州市海通资产管理有限公司
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