Remote assistance method, system and server of information security and system maintenance

Abstract

The invention discloses a method and a remote assistance system of information system maintenance. In one scheme, the remote assistance method assisting a server in providing information system maintenance for a client is provided to assist the server and the client to be interconnected by a network. The method is characterized in that the method comprises the following steps: the client monitors self running to determine whether system abnormality exists or not; the client collects diagnostic information correlative to the system abnormality and transmits the collected diagnostic information to an assistance server; based on the diagnostic information, the assistance server analyzes the system abnormality and provides a corresponding solution for the client; and the client implements the solution. By utilizing the invention, users can obtain convenient daily maintenance service, and especially can effectively carry out immunization and thoroughly isolate from safety risk.

Description

technical field [0001] The invention relates to the field of system maintenance, especially the field of information security. Background technique [0002] With the increasing popularity and application of information technologies such as computers and the Internet, the maintenance of information systems (including computer systems), especially information security, requires more professional and technical services. IT service outsourcing has penetrated into enterprise users and has become an indispensable part of the daily operation of various enterprises. In addition, experience shows that the vast majority of issues that require maintenance and handling are related to malware such as viruses and Trojans. The rest are mostly related to software installation and system configuration. [0003] What deserves special attention is that with the continuous improvement of the degree of social informatization, the situation of cybercrime is becoming more and more serious. Alth...

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Problems solved by technology

[0006] In addition, in the above-mentioned solution to the problem of malicious software such as viruses and Trojan horses, the means of removing the threat of viruses are often relatively simple, and even if the virus body is identified, the situation that the virus cannot be killed also happens from time to time.

Relying solely on antivirus software alone cannot provide more and more effective ways to completely remove viruses

[0007] Furthermore, when the information system has problems in software installation, system configuration and other related aspects, the existing traditional maintenance methods and problem solving methods are often cumbersome, such as door-to-door service by information providers, etc., not only the service cost is high and the service cycle is long. also longer

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