Bank self-help service method

Abstract

The invention discloses a bank self-service method. The method comprises the following steps: selecting a needed self-service business item displayed by a bank self-service terminal interface; reading the individual identification information of a user in an ID IC card by an ID card reader arranged on the bank self-service terminal; acquiring the human body biological feature information of the user through a human body feature acquisition device arranged on the bank self-service terminal; identifying and judging the acquired individual identification information and the human body biological feature information of the user by a WEB service end, further providing the transaction interface of the selected self-service business for wherein a valid user, and refusing to provide the further transaction interface for an invalid user; and sending a transaction request to the WEB service end by the bank self-service terminal, wherein the WEB service end responses to and processes the transaction request and provides the relevant transaction interface for the valid user so as to complete the self-service item. The method can not only be applied to the bank industry, but also be applied to other self-service financial trades or public services.

Description

[0001] This application is a divisional application, the application number of its parent application is 200610111417.0, the application date is: August 16, 2006, and the invention name is: a self-service system and method. technical field [0002] The invention relates to self-service technology, in particular to a bank self-service method capable of realizing real-time interaction. Background technique [0003] Before computer application technology was popularized in our country, the customer-facing windows of banks were only the counters of business outlets. Today, as computer application technology is becoming more and more mature, banks have more and more customer-facing windows. Banks can provide customers with a variety of self-service tools such as telephone banking, online banking, mobile banking, and self-service equipment, and these have become banks' service windows directly facing customers. As an important part of these service means, self-service equipment ha...

AI Technical Summary

Problems solved by technology

[0007] Customers are required to fill out complex application forms, and then scan the application form by the scanning device to obtain account opening information. For those who do not know how to fill in these complicated forms and who do not know how to use scanners, they cannot effectively use the self-service equipment, which is especially inconvenient It is used by customers in remote mountainous areas, and it does not effectively solve the problem of user identification

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