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Self service system and method

A service method and technology of a service system, applied in the field of self-service systems, can solve problems such as inconvenience for customers to use, no effective solution to user identification, and inability to effectively use self-service equipment, etc., to achieve the effect of expanding to the user population and low cost

Inactive Publication Date: 2007-07-18
BEIJING ORIENT XINGHUA TECH DEV CO LTD
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Problems solved by technology

[0006] Customers are required to fill out complex application forms, and then scan the application form by the scanning device to obtain account opening information. For those who do not know how to fill in these complicated forms and who do not know how to use scanners, they cannot effectively use the self-service equipment, which is especially inconvenient It is used by customers in remote mountainous areas, and it does not effectively solve the problem of user identification

Method used

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specific Embodiment approach

[0065] Fig. 1 is the structural block diagram of bank self-service terminal of the present embodiment; With reference to Fig. 1,

[0066] The present invention comprises a computer control device 100, and a touch display 101, a keyboard 102, a banknote device 103, an ID card reader 104 connected with the computer control device, an audio system 105, a non-contact IC card reader 106, and a surveillance camera 107 , passbook printer 08, invoice printer 109, receipt printer 110, reader / issuer 111, human body feature collection equipment 112, video system 113, headset device 114, Bluetooth receiving and transmitting device 115.

[0067] The function of the bank card-independent cash payment module can be realized through the banknote device 103 and the ID card reader 104 .

[0068] The computer control device 100 is also connected to a network card 116 and provided with power by an uninterruptible power supply system 117 .

[0069] The computer control device is the core of the w...

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Abstract

A method for carrying out self-service includes selecting self-service item through bank self-service terminal boundary, fetching user personal status information in IC card by status reader on bank terminal, obtaining user human body biological character by human body character collection unit on bank terminal, carrying out identification and judgment on obtained status information and obtained character information by WEB server, allowing user to finish self-service business if it is judged to be a legal user or otherwise refusing any further self-service operation.

Description

technical field [0001] The invention relates to self-service technology, in particular to a self-service system and method capable of real-time interaction. Background technique [0002] Before computer application technology was popularized in our country, the customer-facing windows of banks were only the counters of business outlets. Today, as computer application technology is becoming more and more mature, banks have more and more customer-facing windows. Banks can provide customers with a variety of self-service tools such as telephone banking, online banking, mobile banking, and self-service equipment, and these have become banks' service windows directly facing customers. As an important part of these service means, self-service equipment has become the focus of attention of commercial banks on how to give full play to their role, improve their efficiency, and make them truly a bridge of communication and service between banks and customers. With my country's access...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07F19/00G07F7/10G07F7/12
Inventor 张炳华
Owner BEIJING ORIENT XINGHUA TECH DEV CO LTD
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