Targeted User Notification of Bug Fixes

Active Publication Date: 2018-09-27
MICROSOFT TECH LICENSING LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

The methods and systems described in this patent help send targeted notifications to specific users based on certain criteria. This reduces the likelihood of irrelevant notifications being sent to users and increases the likelihood of them taking note of and acting on the notification. Additionally, targeted notifications can be sent to users who have encountered a bug or performance issue, eliminating the need for them to manually search for bug fixes through other channels.

Problems solved by technology

As the number of notifications increases, and particularly as the number of notifications users receive that are not relevant to the particular user, users may begin to suffer what has come to be known as “notification fatigue,” which may cause users to begin to ignore such notifications, even those that might be relevant to the particular user.
It is also not uncommon to occasionally encounter errors or performance issues with computer programs, applications or services.
However, this requires the users time and attention to proactively search for bug fixes.

Method used

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  • Targeted User Notification of Bug Fixes
  • Targeted User Notification of Bug Fixes
  • Targeted User Notification of Bug Fixes

Examples

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Embodiment Construction

[0019]The technology will be described below in the context of a networked or cloud computing environment. However, those skilled in the art will readily understand and appreciate that the disclosed systems and methods can be readily adapted to other computing environments.

[0020]FIG. 1 schematically illustrates a simplified functional block diagram of a networked computing environment 100 in which the disclosed technology may be practiced. Networked computing environment 100 includes a plurality of computing devices interconnected through one or more networks 102. The one or more networks 102 can allow a particular computing device to connect to and communicate with another computing device. The depicted computing devices can include one or more client devices 104. Client devices 104 may take a variety of different forms, such as, for example, a desk top computer 106, a laptop or tablet 108, or other portable or hand-held computing device, such as a mobile phone 110, etc. In some em...

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Abstract

Systems and methods for sending in-product notifications to individual users of a software product or a specifically identified subset of users of the software product selected via their previously observed interactions with the software product. In addition, targeted notifications of bug fixes can be sent to specific users who have encountered an error condition or performance issue that a particular bug fix is designed to correct.

Description

BACKGROUNDBackground and Relevant Art[0001]Computers and computing systems have affected nearly every aspect of modern living. Computers are generally involved in work, recreation, healthcare, transportation, entertainment, household management, etc.[0002]Further, computing system functionality can be enhanced by a computing systems' ability to be interconnected to other computing systems via network connections. Network connections may include, but are not limited to, connections via wired or wireless Ethernet, cellular connections, or even computer to computer connections through serial, parallel, USB, or other connections. The connections allow a computing system to access services at other computing systems and to quickly and efficiently receive application data from other computing systems.[0003]Interconnection of computing systems has facilitated distributed computing systems, such as so-called “cloud” computing systems. In this description, “cloud computing” may be systems or...

Claims

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Application Information

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IPC IPC(8): G06F11/36H04L29/08H04L12/24G06F9/445G06F17/30
CPCG06F11/366H04L67/22H04L67/34G06F17/30864H04L67/1097G06F8/65H04L41/0859G06Q30/016G06Q30/0251H04L67/535
Inventor CALLA, SARIKASINGIREDDY, NEERAJA REDDYKEECH, JONATHAN DANIELPARIKH, RITESH RAMBHAIDAWSON, RYAN ALEXANDERDONTHULA, RAM KUMARDUNCAN, DENIZ
Owner MICROSOFT TECH LICENSING LLC
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