Notification system and methods for use in retail environments

Abstract

Embodiments herein include novel ways of alerting store personnel when various activities, events, conditions, etc., occur at the checkout in retail establishments. For example, in accordance with one embodiment, the alerting can take place in substantially real-time, when the event occurs, allowing personnel to take appropriate measures, corrective or otherwise, to deal with the detected event. Examples of such events may include situations such as when a person of interest is detected as shopping at the store, when a cashier has missed scanning an item at the checkout, or to alert store personnel if a non-empty shopping cart has exited the store without payment (a.k.a., a cart push-out). Although the discussion below uses a grocery store as an example retail environment, embodiments herein can be used in any type of retail environment.

Description

RELATED APPLICATIONS[0001]This application is related to and claims the benefit of earlier filed U.S. Provisional Patent Application Ser. No. 61 / 493,705 entitled “REAL TIME NOTIFICATION AT THE CHECKOUT,” (Attorney Docket No. STL11-01p), filed on Jun. 6, 2011, the entire teachings of which are incorporated herein by this reference.BACKGROUND[0002]Retail establishments commonly utilize point of sale or other transaction terminals, such as cash registers, to allow customers of those establishments to purchase items.[0003]As an example, in a conventional department store, supermarket or other retail establishment, a customer collects items for purchase and places the items in a shopping cart, basket, or simply carries them to a point of sale terminal to purchase those items in a transaction. The point of sale terminal may be staffed with an operator such as a cashier who is a person employed by the store to assist the customer in completing the sales transaction. In some cases, retail e...

AI Technical Summary

Benefits of technology

[0034]FIG. 2 is a more detailed example diagram of a monitoring retail system for providing alerts according to embodiments herein.

[0035

Problems solved by technology

These conventional systems that provide for purchase of items using an automated item identification systems such as a scanner suffer from a variety of deficiencies.

In particular, operation of such systems can be compromised, either knowingly or unknowingly, by an operator in a manner that allows a customer to receive possession of one or more items without paying for them.

For example, such scanning systems are susceptible to “pass-throughs,” also know as “sweethearting” in which an operator purposefully or accidentally fails to scan an item as that item moves through the transaction area.

Retail chains lose millions of dollars a year due to operator error or fraudulent activity of this nature.

In another fraudulent example known as label switching, the operator causes the POS system to scan an item that is different that the item being passed through the scanning area during the transaction.

In such cases, a customer or operator may replace a UPC label of an original and often expensive item with a UPC label for another less expensive item.

The conventional scan-gap detection method is widely regarded to be impractical, as scan-gaps have been found to be a “noisy” measure at best.

This is due to the fact that perfectly legitimate scan-gaps may vary widely due to delays such as those caused by weighing of produce, manual entry of unlabeled or un-scannable goods, and rescanning of items that did not get scanned on the first pass.

As a result, scan-gaps are not a dependable metric for determining improper activity.

Thus, conventional systems that attempt to use scan gaps as a method for detecting fraudulent activity are prone to problems.

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