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Service desk data transfer interface

a data transfer interface and service desk technology, applied in the field of data import and export management, can solve the problems of time-consuming, manual entry, and easy human error, and achieve the effect of reducing labor intensity, time-consuming, and time-consuming

Inactive Publication Date: 2006-08-10
BMC SOFTWARE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Both of these approaches have drawbacks.
Manual entry, among other things, is time consuming, and susceptible to human error.
For large databases this can be quite time consuming.
Further, databases may not be compatible.

Method used

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Examples

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Embodiment Construction

[0034]FIG. 1 depicts an illustrative customer relationship application architecture 100 according to one embodiment. As shown, the architecture 100 includes a database tier 102, which includes one or more data servers, such as one or more Structured Query Language (SQL) servers 104 and one or more Relational Database Management Systems (RDBMS) 106. The database tier 102 is in communication with a business logic tier 108 that delivers customizable business rules and application executables, preferably as a set of Component Object Model (COM) objects that are managed by Microsoft Transaction Server (MTS). A presentation / client tier 110 is also in communication with the business logic tier 108. The presentation / client tier 110 provides web communication and presentation services, which can consist of Active Server Pages that deploy on Microsoft's Internet Information Server 112 for example. Several workstations 114 are coupled to the Information Server 112. Note that this architecture ...

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Abstract

A system, method and computer program product for importing data in a network-based customer relationship application is provided. First, data to be imported to a customer relationship application utilizing a network is identified. A set of predetermined rules associated with the customer relationship application are identified. The data is imported to the customer relationship application utilizing the network in accordance with the set of predetermined rules. The data is stored in memory accessible to the customer relationship application. The fields in which the data is stored in the memory are customized by a user. A system, method and computer program product for exporting data in a network-based customer relationship application is also provided. Data to be exported from a customer relationship application utilizing a network is identified. The data is stored in memory accessible to the customer relationship application, in fields which are user-customizable. A set of predetermined rules associated with the customer relationship application is identified. The data is exported from the customer relationship application utilizing the network in accordance with the set of predetermined rules. A system, method and computer program product are also provided for generating an application for managing network data transfer operations. A screen for receiving a designation of a type of application to be created is displayed. A screen for receiving a designation of an origin of the data is also displayed. A screen for receiving a designation of a destination for the data is further displayed. A mapping of fields between the origin of the data and the destination of the data is generated. The application is created. A screen is also displayed that allows a user to manipulate the mapping. A data transfer operation is performed upon execution of the application.

Description

FIELD OF THE INVENTION [0001] The present invention relates to data import and export management, and more particularly to automated user-customizable generation of service applications that manage data import and export operations. BACKGROUND OF THE INVENTION [0002] Distributed computer systems in general are well known. A typical system comprises a computer and database at a local location, and a computer and database at a remote location. Further, each computer might comprise a CPU, and RAM and allow various software programs to be used. Software programs which might be used include, among others, databases, word processors, and spreadsheets. These software programs can be referred to as user applications. [0003] Databases are also well known and will not be described in detail. Briefly, a database is a group of related information. Typically the related information is organized into records or rows. For simplicity, the term row is used hereinafter. Each row may include one or ma...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06F17/30
CPCY10S707/99945Y10S707/99944G06F17/3056G06F17/303G06F17/30864H04L67/02H04L67/10G06F3/04842G06F17/30575G06F16/86G06F16/27G06F16/211G06F16/214G06F16/252G06F16/951
Inventor GEORGE, MARK A.STURGEON, CYNTHIA L.
Owner BMC SOFTWARE
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