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Data processing method and device, storage medium and processor

A data processing and data technology, applied in the field of data processing, can solve problems such as low efficiency, and achieve the effect of solving low efficiency and improving response efficiency

Pending Publication Date: 2022-07-26
STATE GRID BEIJING ELECTRIC POWER +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a data processing method, device, storage medium, and processor to at least solve the technical problem of low efficiency based on personal experience answers

Method used

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  • Data processing method and device, storage medium and processor
  • Data processing method and device, storage medium and processor
  • Data processing method and device, storage medium and processor

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Embodiment Construction

[0022] In order to make those skilled in the art better understand the solutions of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only Embodiments are part of the present invention, but not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0023] It should be noted that the terms "first", "second" and the like in the description and claims of the present invention and the above drawings are used to distinguish similar objects, and are not necessarily used to describe a specific sequence or sequence. It is to be understood that the data so used may be interchanged under appro...

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Abstract

The invention discloses a data processing method and device, a storage medium and a processor. The method comprises the steps of obtaining problem data of a target object; performing word segmentation on the problem data to obtain word segmentation data; a retrieval result of the word segmentation data is retrieved in a predetermined knowledge base, the predetermined knowledge base is used for storing a knowledge graph determined according to the historical document, the knowledge graph represents entities and entity relations recorded by the historical document through triple data, and the retrieval result is determined based on the knowledge graph; and determining reply data of the question data based on the retrieval result. The technical problem that the reply efficiency based on personal experience is low is solved.

Description

technical field [0001] The present invention relates to the field of data processing, and in particular, to a data processing method, device, storage medium and processor. Background technique [0002] Under the new situation, electric power enterprises are gradually becoming open, showing a relatively fierce competition situation. The marketing and service of enterprises should gradually become digital and intelligent, so as to improve service capabilities, improve work efficiency, and increase enterprise benefits. [0003] The existing electric power installation requires electric power sales personnel to communicate with customers and answer customer questions according to their own professionalism. Their professionalism is affected by their own experience, and their work efficiency is low. [0004] In response to the above-mentioned problems of low efficiency based on personal experience, no effective solutions have been proposed so far. SUMMARY OF THE INVENTION [00...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F16/332G06F16/36G06F16/901G06F40/289
CPCG06F16/3329G06F16/3344G06F16/367G06F16/9024G06F40/289
Inventor 李香龙陆斯悦张禄马龙飞孙伟徐蕙严嘉慧潘鸣宇王伟贤曾佳妮
Owner STATE GRID BEIJING ELECTRIC POWER
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