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Method and device for realizing communication between users and electronic equipment

A technology between users and users, applied in the field of information processing, can solve the problems of no one answering the factory, no decision-making ability, and failure to meet the buyer's needs, so as to improve efficiency, efficiently place orders or sign contracts.

Pending Publication Date: 2022-05-13
ALIBABA (CHINA) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

At this time, if the traditional communication channel is used, the buyer needs to initiate a consultation with the factory, and then wait for the reply from the factory. (There may even be some outsourced customer service personnel, etc.), it may also be unable to meet the buyer's needs due to lack of decision-making ability

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  • Method and device for realizing communication between users and electronic equipment
  • Method and device for realizing communication between users and electronic equipment
  • Method and device for realizing communication between users and electronic equipment

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Embodiment Construction

[0058] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. All other embodiments obtained by persons of ordinary skill in the art based on the embodiments in this application belong to the protection scope of this application.

[0059] In the embodiment of this application, in order to better meet the communication needs of the supply and demand parties under the B2B mode, the factory user can be provided to establish a virtual dialogue space and keep it online. After the buyer enters, he can immediately open the chat room mode for negotiation. Home users realize the user experience of efficiently finding factories and talking immediately after entering. Specifically, the first user on the factory side (for example, may have the identity of t...

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Abstract

The embodiment of the invention discloses a method and device for achieving communication between users and electronic equipment, and the method comprises the steps: opening a virtual dialogue space according to a request submitted by a first user at a factory side, and determining an identifier of the virtual dialogue space; when factory information is provided for a second user serving as a buyer, an operation control used for joining in a virtual dialogue space is provided for a factory which has opened the virtual dialogue space and is in a real-time online guest service state; and after a request for joining the virtual dialogue space submitted by a second user through an operation control is received, providing an identifier of the virtual dialogue space for a client associated with the second user, so that the second user communicates with the first user through a page of the virtual dialogue space. According to the embodiment of the invention, the communication requirements of the supplier and the demander in the B2B mode can be better met.

Description

technical field [0001] The present application relates to the technical field of information processing, in particular to a method, device and electronic equipment for realizing communication between users. Background technique [0002] B2B (Business-to-Business, business-to-business) refers to the transaction mode in which both the supply and demand sides of e-commerce transactions are merchants (or enterprises, companies). The party (that is, the seller) can be a factory or the like. Different from the direct-to-consumer model, in this B2B model, the buyer usually needs to purchase goods in batches from the factory. Therefore, the specific order process depends more on the mutual communication between the buyer and the seller. And this communication process is usually longer, including buyers' inquiries, factory visits, sample trials, and so on. [0003] In the existing technology, an associated instant messaging system or customer service system can be provided for the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/06H04L51/046
CPCG06Q30/0601G06Q30/0631H04L51/046
Inventor 童洁李凯琪金平郭琪郑萌萌
Owner ALIBABA (CHINA) CO LTD
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