IP-PBX reservation automatic callback method, terminal equipment and storage medium

Abstract

The invention relates to an IP-PBX reservation automatic callback method, terminal equipment and a storage medium, and the method comprises the steps: when an extension receives a call request in a busy hour state, sending a prompt message whether to reserve a callback or not to a calling party in the call request; when an appointment callback confirmation message replied by the calling party is received, constructing a corresponding appointment extension message; and detecting whether the corresponding called party is in an idle state at regular time according to the appointment extension information, if so, initiating callback to connect the call between the calling party and the called party, and deleting the corresponding appointment extension information after the call is connected. According to the invention, under the condition that the call of the called party is not connected, the reservation callback can be automatically carried out, and when the call of the called party is hung up, the callback is timely carried out to communicate the two parties of the call, thereby promoting the improvement of the communication efficiency.

Description

technical field [0001] The invention relates to the technical field of IP-PBX calls, in particular to an IP-PBX reserved automatic callback method, terminal equipment and a storage medium. Background technique [0002] As a new-age product that replaces traditional PBXs, IP-PBX is widely deployed in enterprise LANs. In a common IP-PBX call scenario, when one party calls another party or calls in from the outside to the internal phone, if the caller is not answered in time, the caller either chooses to hang up the phone and try to dial after a period of time, or Wait until the call times out to go to the voicemail feature and leave a short message. [0003] If the caller tries to call after a while, the caller needs to keep an eye on it, which will bring extra workload to the party concerned, and it may also happen that the matter is directly forgotten afterwards, resulting in omissions. The voice message requires the called party to know how to listen to the voice message,...

AI Technical Summary

Problems solved by technology

[0003] If the caller tries to call after a while, the caller needs to keep an eye on it, which will bring extra workload to the party concerned, and it may happen that the matter is forgotten directly afterwards, resulting in omissions

Voice message requires the called party to know how to listen to the voice message, and then may need to choose a trunk line to call back for further communication, which is obviously inconvenient

[0004] IP-PBX also provides the common function of call queue, which is often used as a customer service system. When a customer calls into the queue, the internal phone will ring according to the configured ring strategy to appease the customer. However, in some cases, there are customer calls for a long time. There is no agent to answer the call, causing the customer to hang up the phone directly, which may cause some business losses and is not conducive to providing a good customer experience

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