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University enrollment telephone intelligent customer service system

A technology of intelligent customer service and telephone, which is applied in customer relations, electronic digital data processing, instruments, etc., can solve problems such as lack of practicability and applicability, inability to answer the situation of colleges and universities, and low response efficiency, so as to avoid repeating the same or similar answers problem, reduce manpower input, and improve the effect of response ability

Pending Publication Date: 2021-04-13
安徽九广全景智慧科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Moreover, most colleges and universities still use manual customer service, or use a third-party simple answering robot, which lacks practicability and applicability, and cannot answer questions about the situation of colleges and universities. The response efficiency is not high, and the labor cost is high.

Method used

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  • University enrollment telephone intelligent customer service system
  • University enrollment telephone intelligent customer service system
  • University enrollment telephone intelligent customer service system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0038] A kind of university enrollment telephone intelligent customer service system, this university enrollment telephone intelligent customer service system comprises the following modules:

[0039] User module: including user registration function, user login function, user question function and user message function, function of viewing basic information, and modifying basic information;

[0040] Background customer service management module: including background customer service login function, information reply function, user information viewing function, keyword adding function and reply language function;

[0041] Background administrator module: including background administrator login, user information management, background customer service information management, background customer service status audit function, online number checking function and message management;

[0042] Intelligent communication platform module: including user information automatic reply fun...

Embodiment 2

[0051] A kind of university enrollment telephone intelligent customer service system, the concrete use steps of this university enrollment telephone intelligent customer service system are as follows:

[0052] Step 1: Embedding the user module, the background customer service management module, the background administrator module and the intelligent communication platform module system into the phone robot hardware module, so that the phone robot hardware module has the functions of user registration, user login, user question function and user message function, View basic information function, modify basic information function; background customer service login function, information reply function, user information viewing function, add keyword function and reply language function; background administrator login, user information management, background customer service information management, background customer service status The review function, the function of checking the ...

Embodiment 3

[0059] When a user makes an incoming call, the pre-set diversion plan determines whether the incoming call will be transferred to an artificial seat or intelligent customer service. Ask questions to record statistics, search the database, directly generate answers when there are similar questions, and then convert the answers into voice responses to users, and respond to users with preset reply words when there are no answers, and periodically conduct artificial intelligence for questions that cannot be retrieved. Supplement answers, generate corpus, train intelligent customer service, and further improve the response ability of intelligent customer service.

[0060]The present invention provides a telephone robot customer service system for colleges and universities, which is used to improve the traffic efficiency of college admissions office. Meet the demand, and then transfer to the artificial seat to handle the call. The telephone robot customer service system can be onlin...

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Abstract

The invention discloses a university enrollment telephone intelligent customer service system. A user module comprises a user registration function, a user login function, a user questioning function and a user message leaving function. A background customer service management module comprises a background customer service login function, an information reply function, a user information viewing function, a keyword adding function and a reply language function; theuniversity enrollment telephone intelligent customer service system is used for providing telephone traffic efficiency for college enrollment offices, combines soft exchange with artificial intelligence to form the telephone robot customer service system, can configure a shunting scheme, selects manual seat responses or dialogue robot responses, is provided with a professional knowledge base, can efficiently and accurately answer related questions of colleges, counts the received questions, answers are manually supplemented at regular intervals, generates corpora , and continuously train the dialogue robot, so that the response capability of the dialogue robot is improved, the problem that the same or similar questions are repeatedly answered by manual response can be avoided, the human input is greatly reduced, and the telephone traffic efficiency is improved.

Description

technical field [0001] The invention belongs to the technical field of college entrance examination consultation telephone robots, and in particular relates to an intelligent customer service system for college admission telephones. Background technique [0002] In today's era of Internet intelligence, the Internet has become an indispensable representative symbol, and the Internet provides a series of intelligent platforms for users. In the affairs of college entrance examination volunteering and enrollment work, a communication platform is needed. In order to facilitate the consulting services between candidates, users and teacher customer service, and to have an efficient communication system, an intelligent college admissions telephone robot customer service system is needed. , to act as an intelligent application platform. In this system platform, users can communicate with the intelligent chat platform on simple issues. On the basis of dealing with some simple issues o...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06Q50/20G06F16/332
CPCG06Q30/01G06Q50/205G06F16/3329
Inventor 张军
Owner 安徽九广全景智慧科技有限公司
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