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Automatic task order sending method and system

A task order and order dispatching technology, applied in the field of artificial intelligence, can solve problems such as unbalanced order dispatching and overtime dispatching, and achieve the effect of improving work efficiency, improving efficiency, and achieving task balance

Inactive Publication Date: 2021-02-26
南京星邺汇捷网络科技有限公司
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  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] Purpose of the invention: In order to overcome the defects of the prior art, the present invention proposes a method and system for automatic task dispatching, which can effectively solve problems such as overtime dispatching and unbalanced dispatching

Method used

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  • Automatic task order sending method and system
  • Automatic task order sending method and system
  • Automatic task order sending method and system

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Experimental program
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Embodiment

[0034] This embodiment proposes an automated task dispatching method, the process of which is as follows figure 1 As shown, it mainly includes two parts:

[0035] (1) Order analysis and dispatch process design

[0036] In this embodiment, the task management center standardizes all kinds of orders received, and mainly classifies and analyzes order types according to standards. Orders can be mainly divided into marketing orders, service orders, maintenance orders, and implementation orders. , special orders, etc.

[0037] For the parsed order, configure the dispatch process, dispatch priority, dispatch weight, and dispatch object group for various task orders to configure the task order type and task order policy; according to the configured task order policy, the task management center According to the policy, according to the importance of the task order, time and other weight factors, it is further issued to the object group that can handle this type of order, and then the...

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Abstract

The invention provides an automatic task order sending method and system, and the method comprises the following steps: obtaining order information, and classifying orders through the analysis of thecontents of the orders; configuring a task order strategy for each type of orders; respectively issuing different types of orders to the corresponding target object groups for parallel processing according to a task list strategy; performing state monitoring on each object in the target object group, and performing intra-group object suitability analysis on each order according to the monitored state information of each object and a task list strategy; and selecting the object with the highest adaptability as a target object, and distributing the order to the target object. According to the invention, adaptive order sending strategy configuration can be carried out for different types of orders, and the target object group capable of receiving the orders is selected for different types oforders, thereby ensuring that the target object can complete the orders; meanwhile, the proper target object is allocated to each order according to the state information of each object in the targetobject group, so that task balance is achieved.

Description

technical field [0001] The invention relates to the field of artificial intelligence, in particular to a method and system for dispatching orders for automated tasks. Background technique [0002] Currently, the existing dispatching schemes for tasks are mainly based on generating dispatching strategies based on various scenarios and order requirements, without taking into account the processing capabilities of the order recipients. This type of order dispatching scheme has the following technical problems: [0003] 1. It is impossible to guarantee whether the dispatcher is capable of accepting and processing the corresponding task dispatch; [0004] 2. It is impossible to effectively guarantee the reasonable distribution of the order volume received by each dispatcher; [0005] 3. It is impossible to maximize the timeliness of order processing, which may easily cause order overtime. Contents of the invention [0006] Purpose of the invention: In order to overcome the d...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/10
CPCG06Q10/063112G06Q10/06315G06Q10/063114G06Q50/10
Inventor 胡卫兵刘树权沈鹏程李亚李阳张辉
Owner 南京星邺汇捷网络科技有限公司
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