Method and equipment for improving voice infectivity of customer service staff

Abstract

The invention discloses a method for improving the voice infectivity of a customer service staff. The method for improving the voice infectivity of the customer service staff comprises the following steps of s01, scoring voice of the customer service staff according to feedback evaluation of a user, and selecting first 10% of the voice in scoring as standard voice; s02, extracting an eigenvalue ofthe standard voice and calculating an average value to obtain a standard eigenvalue range; s03, acquiring target voice and carrying out pre-emphasis and framing processing to acquire an eigenvalue which is the same as that of the standard voice; s04, judging whether the eigenvalue of the target voice is in the standard eigenvalue range or not, if so, directly taking the target voice as restored voice, and if not, performing weighting processing to enable the eigenvalue of the target voice to approach the standard eigenvalue range; and s05, restoring voice data according to a weighting processing result in the step s04 to obtain the voice, and outputting the voice. The method has the advantages that the infectivity of the target voice is improved and beautified, and the purpose of improving the voice infectivity of the customer service staff is achieved.

Description

technical field [0001] The invention relates to the field of voice beautification, in particular to a method and equipment for improving the voice appeal of customer service personnel. Background technique [0002] Whether it is a traditional industry or a variety of industries currently operating on the Internet platform, customer service personnel are inseparable. Especially in emerging industries and high-tech industries, everyone's technical strength and product quality are often comparable, and the competition at this time is service quality. In the prior art, most companies are equipped with customer service departments and corresponding customer service personnel, and all pay more attention to this department and corresponding personnel. Correspondingly, the service ability of these people has a greater influence on the reputation or sales of the company, and the service ability of customer service personnel is nothing more than speaking skills and appeal. Speech sk...

AI Technical Summary

Problems solved by technology

Speech skills include business knowledge, communication skills, psychology, emotional intelligence, etc., which are mainly cultivated later, but it is difficult to make major changes through acquired hard work and training, which leads companies to recruit customer service personnel Encountered greater difficulties and paid higher costs

In the prior art, equipment is used to beautify the sound, but this beautification usually adjusts the singing pitch, frequency, etc., or performs voice-changing processing after the pitch is adjusted. The prior art lacks the ability to beautify and increase ordinary speech. Infectious method or device

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