Method and device for processing work order

Abstract

The invention discloses a method and device for processing a work order, and relates to the technical field of computers. One specific embodiment of the method comprises the steps of obtaining work order data of a work order in response to a processing request of the work order; acquiring a process configuration file for processing the work order according to the work order data; and processing the work order based on the process configuration file so as to execute the processing request. According to the embodiment, diversified business requirements can be flexibly met from the aspects of work order generation, work order processing flow and the like, differentiated work order requirements are met, and the development amount can be relatively small under the condition of responding to thebusiness requirements, so that the business efficiency is improved, the labor cost is saved, and the system risk is reduced.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for processing work orders. Background technique [0002] Work order is an important module in the customer service system. With the continuous development of business, the customer service center carries more and more functions, and the customer-oriented services are becoming more and more comprehensive. The information elements recorded in the work order are becoming more and more abundant. , work order requirements are increasingly complex and diverse, and unified work order elements, data, and processes can no longer meet business needs. When faced with the differentiated work order requirements of different customer service centers, the existing technology is generally realized by modifying the code and re-publishing the version. [0003] In the course of realizing the present invention, the inventor finds that there are at least the following problems...

AI Technical Summary

Problems solved by technology

[0004] 1) Software version iteration requires a long cycle, including requirements analysis, development, testing, version release, etc., so it is impossible to quickly respond to urgent business needs and quickly generate work orders that meet the business needs;

[0005] 2) The workload is heavy and the labor cost is high, especially when the business demand is huge, a huge workload needs to be invested;

[0006] 3) Constantly emerging differentiated business requirements lead to frequent version iterations, which may lead to new system defects and bring system and business risks

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