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Automatic fault management method, device and system

A fault management and fault technology, applied in transmission systems, digital transmission systems, data exchange networks, etc., can solve problems such as customer loss, long time consumption, and risk of multiplication of fault time

Pending Publication Date: 2020-10-30
上海燕汐软件信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the current conventional system online fault management process, it takes too long from fault identification to fault recovery of the entire link, and if the root cause of the fault cannot be identified and repaired in a short period of time, the entire fault time will be limited. multiplied risk
Business interruption caused by system failure is often unacceptable for an enterprise. It may be the loss of a large number of orders or the loss of customers. In extreme cases, it will cause adverse social impact

Method used

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  • Automatic fault management method, device and system
  • Automatic fault management method, device and system
  • Automatic fault management method, device and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0059] combine figure 1 As shown, the present embodiment provides an automatic fault management method, which at least includes the following steps:

[0060] S1. Identify the system fault according to the received fault prompt information and trigger a fault work order of the corresponding dimension.

[0061] Specifically, S1 includes at least the following sub-steps:

[0062] S11. Receive at least one fault prompt information in multi-dimensional monitoring alarm information or manual alarm information;

[0063] S12. Based on the pre-built fault ticket triggering model, a fault ticket of a corresponding dimension is generated according to multi-dimensional alarm information and manual alarm information.

[0064] Wherein, the fault prompt information includes at least one of multi-dimensional monitoring alarm information triggered by the alarm platform and manual alarm information.

[0065] In this embodiment, faults are divided into different dimensions according to fault ...

Embodiment 2

[0103] In order to implement the automatic fault management method in the first embodiment above, this embodiment provides a corresponding automatic fault management device, such as figure 2 As shown, the device includes at least:

[0104] Fault work order triggering module, used to identify system faults and trigger fault work orders of corresponding dimensions according to the received fault prompt information;

[0105] The fault location module is used to generate a number of troubleshooting tasks in the corresponding dimension according to the fault work order, and execute several troubleshooting tasks in parallel to locate the fault point;

[0106]The failure recovery module is configured to search for a recovery plan that matches the failure point in the preset recovery plan matching relationship, and execute the recovery plan to repair the system failure.

[0107] Among them, the trouble ticket trigger module includes:

[0108] A receiving unit, configured to receive...

Embodiment 3

[0130] Corresponding to the above method and device, Embodiment 3 of the present application provides a computer system, including:

[0131] one or more processors; and

[0132] A memory associated with the one or more processors, the memory is used to store program instructions, and when the program instructions are read and executed by the one or more processors, perform the following operations:

[0133] Identifying a system fault and triggering a fault work order according to the received fault prompt information, where the fault prompt information includes at least one of multi-dimensional monitoring alarm information and manual alarm information;

[0134] Generate parallel troubleshooting tasks according to the fault work order and push them to the corresponding troubleshooting personnel, and locate the fault point according to the received troubleshooting results corresponding to each troubleshooting task;

[0135] Find the recovery plan that matches the failure point ...

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PUM

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Abstract

The invention discloses an automatic fault management method, device and system. The method comprises the following steps of: firstly, identifying a system fault according to received fault prompt information, and triggering a fault work order of a corresponding dimension; generating a plurality of troubleshooting tasks in the corresponding dimension according to the fault work order; executing the plurality of troubleshooting tasks in parallel to locate a fault point; and finally, searching a recovery plan matched with the fault point in a preset recovery plan matching relationship, executingthe recovery plan to repair the system fault. According to the method, full-process automatic fault processing is realized, the influence of man-made subjective factors is avoided, and fault identification, positioning and repair processes are more accurate and efficient; and a parallel fault troubleshooting mode is adopted, so that the troubleshooting time can be further shortened, the troubleshooting comprehensiveness is improved, and the fault management efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of information system operation and maintenance, in particular to an automatic fault management method, device and system. Background technique [0002] IT system online fault management is particularly important in the daily operation and maintenance of the system. It not only tests technology, but also tests timeliness. [0003] In the current conventional system online fault management process, it takes too long from fault identification to fault recovery of the entire link, and if the root cause of the fault cannot be identified and repaired in a short period of time, the entire fault time will be limited. Multiply the risk. Business interruption caused by system failure is often unacceptable for an enterprise. It may result in the loss of a large number of orders, or the loss of customers. In extreme cases, it will cause adverse social impact. [0004] Therefore, it is urgent to seek a method that can...

Claims

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Application Information

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IPC IPC(8): H04L12/24
CPCH04L41/06H04L41/0886H04L41/0654H04L41/0677H04L41/0631
Inventor 杨微何俊敏易玉凤马兴
Owner 上海燕汐软件信息科技有限公司
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