Calling method, device, system and storage medium applied to call center service

A technology of call center and call method, applied in the field of communication, can solve the problem of low convenience of call center, and achieve the effect of improving convenience

Active Publication Date: 2021-09-21
CHINA MOBILE GRP GUANGDONG CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of an embodiment of this specification is to provide a calling method, device, system, and storage medium applied to a call center to solve the problem of low convenience for enterprises to open a call center

Method used

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  • Calling method, device, system and storage medium applied to call center service
  • Calling method, device, system and storage medium applied to call center service
  • Calling method, device, system and storage medium applied to call center service

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Embodiment Construction

[0024] In order to enable those skilled in the art to better understand the technical solutions in one or more embodiments of this specification, the following will describe the technical solutions in one or more embodiments of this specification in conjunction with the drawings in one or more embodiments of this specification The technical solution is clearly and completely described, and obviously, the described embodiments are only a part of the embodiments in this specification, rather than all the embodiments. Based on one or more embodiments in this specification, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this document.

[0025] figure 1 The first schematic flow chart of a calling method applied to call center services provided by an embodiment of this specification, as shown in figure 1 As shown, the process includes the following steps:

[0026] Step S102, receiving a f...

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PUM

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Abstract

An embodiment of this specification provides a calling method applied to call center services, which is applied to a call center application server on the side of a communication operator, including: receiving a first call request sent by a calling device through a calling core network, and first The call request carries the call center access number; through the database function network element obtains the idle extension number of the call center according to the call center access number, generates a second call request according to the idle extension number; sends the second call request to the idle extension number The corresponding called core network, so that the calling core network calls the agent device corresponding to the idle extension number. The call to the call center can be realized in the call center application server on the operator side, and the PBX equipment deployed on the enterprise side is no longer needed to realize the call to the call center, which makes it more convenient for the enterprise to open the call center business.

Description

technical field [0001] This document relates to the technical field of communications, and in particular to a calling method, device, system, and storage medium applied to a call center. Background technique [0002] In order to improve customer satisfaction and enterprise competitiveness, some enterprises will open call centers to provide customers with rapid and accurate consultation information, business acceptance and complaint services. [0003] At present, the calling methods for call centers on the market are: the enterprise first deploys a set of PBX equipment internally, and then installs the corresponding client software provided by the PBX manufacturer on the personal computer or telephone terminal. Incoming calls from outside lines to fixed-line extensions are managed by the PBX device. Specifically, when the switchboard number is dialed, the core network of the called party first connects the incoming call to the PBX device of the enterprise, and then the PBX d...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/42H04M3/523
CPCH04M3/42314H04M3/5232
Inventor 蔡伟文赵侠周远明李蕾潘毅罗亚丹
Owner CHINA MOBILE GRP GUANGDONG CO LTD
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