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Information processing apparatus, storage medium and information processing method

An information processing device and a technology for receiving information, applied in informatics, electronic digital data processing, medical care informatics, etc., can solve problems such as the inability to determine the items to be consulted, and achieve the goal of improving understanding, high-level service, and promoting dialogue Effect

Pending Publication Date: 2020-09-01
FUJIFILM BUSINESS INNOVATION CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] When the input of user-based messages is limited to text, the user who does not know the name of the part, part, symptom, etc. to be consulted not only needs to have a lot of conversations until the item to be consulted is confirmed, but also may not be able to determine the item to be consulted the state of affairs

Method used

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  • Information processing apparatus, storage medium and information processing method
  • Information processing apparatus, storage medium and information processing method
  • Information processing apparatus, storage medium and information processing method

Examples

Experimental program
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Embodiment approach 1

[0048]

[0049] figure 1 It is a figure explaining the conceptual structure of the information processing system 1 used in Embodiment 1. The information processing system 1 has: the Internet 10: a terminal device 20 operated by a user who is a service user; a natural language processing server 30 providing a service of analyzing natural language data; and an image analysis server 40 providing a service of analyzing image data .

[0050] In the case of the present embodiment, the natural language data includes either or both of data composed of character strings (hereinafter referred to as "text data") and data in which a user's voice is recorded. Voice data is expressed in a known voice file format such as WAV, MP3, and AAC (=Advanced Audio Coding, abbreviated as Advanced Audio Coding).

[0051] The image data includes one or both of still image data and moving image data.

[0052] The natural language processing server 30 performs natural language analysis on the text da...

Embodiment approach 2

[0200] In Embodiment 1, the available artificial intelligence services are natural language processing service and image analysis service, but in this embodiment, a case where a service for analyzing speech other than natural language is available will be described.

[0201] Figure 15 It is a figure explaining the conceptual structure of the information processing system 1A used in Embodiment 2. Figure 15 in, right with figure 1 The corresponding parts are marked with corresponding symbols to show.

[0202] In the case of the information processing system 1A, a natural language processing server 30 , an image analysis server 40 , and a voice analysis server 50 are installed on the Internet 10 .

[0203] The audio analysis server 50 in this embodiment takes audio other than speech as an analysis target. In addition, the speech is transmitted to the natural language processing server 30 in the same manner as in the first embodiment.

[0204] Designation of the transmission...

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Abstract

The present invention relates to an information processing apparatus, a storage medium and an information processing method. The information processing device is provided with a reception unit that receives the information from a user in the form of a conversation; and a selection unit that selects, when the information from the user is inputted in a natural language, a first service that analyzesthe content of the natural language as the destination of transmission of the information, and selects, when the information from the user is inputted in an image or sound, a second service as the destination of analysis of the received information.

Description

technical field [0001] The invention relates to an information processing device, a storage medium and an information processing method. Background technique [0002] A portion of customer service has been replaced from operator-based verbal responses to text-message-based conversational automated response services. This technology is also known as Chatbot. [0003] Patent Document 1: Japanese Patent Laid-Open No. 2008-052449 [0004] When the user-based message input is limited to text, the user who does not know the name of the part, part, symptom, etc. to be consulted not only needs to have a lot of conversations until the item to be consulted is confirmed, but also may not be able to determine the item to be consulted state of affairs. Contents of the invention [0005] An object of the present invention is to provide a higher level of service than using an interactive automatic response service based only on text. [0006] The invention described in claim 1 is an ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/9032G06F16/9038G16H80/00G06V20/00
CPCG06F16/90332G06F16/9038G16H80/00G06F40/30G06V20/00G06V10/95G06V20/62G06F40/211G06F40/268G06F18/24
Inventor 安冈大辅
Owner FUJIFILM BUSINESS INNOVATION CORP
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