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Customer service function access method and related device

An access method and customer service technology, applied in the direction of program control device, customer communication, program control design, etc., can solve the problems of increasing the development cost and maintenance cost of small programs, so as to improve access stability, reduce development, and realize positioning Effect

Active Publication Date: 2020-07-03
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, this method leads to the independent development of a customer service system suitable for each mini-program environment for each mini-program that requires customer service, which greatly increases the development and maintenance costs of the mini-program.

Method used

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  • Customer service function access method and related device
  • Customer service function access method and related device
  • Customer service function access method and related device

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Experimental program
Comparison scheme
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Embodiment Construction

[0047] Embodiments of the present application are described below in conjunction with the accompanying drawings.

[0048] At present, the small program provider mainly develops an independent customer service system in the small program to provide consultation, troubleshooting and other services for users of the small program. For example, see Figure 1a , which shows a schematic structural diagram of a small program, Figure 1a There are two applets shown in , namely applet A and applet B. For these two applets, each has an independent customer service system to provide customer service functions for their respective applets. This method leads to the independent development of a customer service system suitable for each mini-program environment for each mini-program that requires customer service, which greatly increases the development and maintenance costs of the mini-program.

[0049] And, it also includes the way that the mini-program platform provides customer service sy...

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Abstract

The embodiment of the invention discloses a customer service function access method and a related device. The method comprises the steps that when a target applet needs to be accessed to a customer service session plug-in system to obtain customer service, the customer service session plug-in system can obtain channel parameters sent by the target applet, and the channel parameters are used for identifying configuration information needed by the customer service session plug-in system to be accessed to the target applet. And if the configuration of the target applet is successful according tothe channel parameter, completing the access of the target applet and the customer service session plug-in system, and returning a configuration success message to the target applet. Customer servicesession plug-in system access applets are carried out in a specific mode of channel parameters, customization of requirements of the customer service session plug-in system by the applets is realized,and one customer service session plug-in system can reuse a plurality of applets. Any applet does not need to independently develop a customer service system any more, the customer service session plug-in system can be conveniently accessed through the channel parameters, and applet development and maintenance cost is reduced.

Description

technical field [0001] The present application relates to the field, in particular to a method for accessing customer service functions and related devices. Background technique [0002] With the development of the Internet, various small programs and micro programs have emerged as the times require. This type of program, such as Mini Program (MiniProgram), is an application that can be used without downloading and installing. It realizes the dream of "apps at your fingertips". Users can open applications by scanning or searching, which also reflects the " With the concept of "run away", users don't have to worry about whether to install too many applications. [0003] Users will more or less encounter some questions and deal with some problems in the process of using the Mini Program. The customer service system is currently the main way to solve such situations. In related technologies, the provider of the mini program develops an independent customer service system in t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58G06F9/445G06Q30/02
CPCH04L51/046H04L51/18G06F9/44526G06Q30/0281
Inventor 刘维安王陶周虎
Owner TENCENT TECH (SHENZHEN) CO LTD
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