Government affair service system based on intelligent management

Abstract

The invention provides a government affair service system based on intelligent management. The system is applied to an unmanned service hall, the hall is divided into a hall entering area, a waiting area, a handling area and a hall leaving area, and the system comprises a background management system, and an access control system, a monitoring system, a queuing and calling system, an intelligent interaction carrier and a service terminal which are in communication connection with the background management system; the access control systems are arranged in the hall entering area and the hall leaving area and are used for completing identity authentication and people counting of people entering and leaving the hall; the monitoring system is arranged in each area of the hall and is used for monitoring and recording the activity condition of personnel in the hall; the queuing and calling system is arranged in a waiting area and is used for finishing business appointment needing to be handled; the intelligent interaction carrier moves in the handling area and the hall leaving area and moves to a designated position according to an instruction of the background management system; and theservice terminal is arranged in the handling area and is used for handling corresponding businesses in a self-service manner.

Description

technical field [0001] The invention belongs to the field of intelligent government services, and is mainly used in unmanned service halls for government services, such as unmanned service halls for tax affairs, and specifically relates to a government service system based on intelligent management. Background technique [0002] Government services refer to the administrative services provided by governments at all levels, relevant departments and institutions, in accordance with laws and regulations, for social groups, enterprises, institutions and individuals, such as permits, confirmations, rulings, rewards, and punishments. Government service matters include administrative power matters and public service matters. [0003] At present, many local governments across the country have set up government affairs halls to centralize the services that the masses need to handle in the government affairs halls, so as to facilitate the masses to handle affairs and save them from ru...

AI Technical Summary

Problems solved by technology

[0004] In order to promote the intelligent process of the government affairs hall, realize an efficient and comfortable handling environment, improve the satisfaction of the masses, and solve the problem of shortage of human resources, the present invention provides a solution for an unmanned service hall based on intelligent management

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