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Intelligent interaction system and intelligent customer service robot

An intelligent interactive and unified technology, applied in the direction of instruments, special data processing applications, electrical digital data processing, etc., can solve the problems of consuming a lot of manpower and material resources, poor operation and maintenance effects, etc., to reduce duplication of work, reduce technical complexity and Practicing threshold and improving the effect of consistency

Pending Publication Date: 2020-04-21
SHANGHAI XIAOI ROBOT TECH CO LTD
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AI Technical Summary

Problems solved by technology

[0004] However, the current intelligent interactive system requires a lot of manpower and material resources for management and maintenance, and the operation and maintenance effect is not good

Method used

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  • Intelligent interaction system and intelligent customer service robot
  • Intelligent interaction system and intelligent customer service robot
  • Intelligent interaction system and intelligent customer service robot

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Embodiment Construction

[0033] As mentioned above, the current intelligent interactive system requires a lot of manpower and material resources for management and maintenance, and the operation and maintenance effect is not good. For example, the acoustic model and language model used in the interactive system usually need to be managed separately based on corresponding interfaces. For various models, due to the different encoding formats and working principles, when training, it is necessary to find the corresponding manufacturers or model trainers, and input different corpus for training.

[0034] Unlike the current intelligent interactive system that manages different forms of information stored in the knowledge base and the identification subunits corresponding to different input forms in the input information identification unit, the embodiment of the present invention sets a unified management unit in the intelligent interactive system. Unified management of the interactive system, the use of u...

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Abstract

An intelligent interaction system and an intelligent customer service robot, the intelligent interaction system comprising: a knowledge base comprising a plurality of knowledge points, each knowledgepoint comprising a question-answer pair, the questions and / or answers being adapted to be formed in a multimedia form; an input information recognition unit suitable for recognizing the input information in a corresponding mode according to the input form to obtain a recognition result, wherein the input information recognition unit comprises recognition subunits corresponding to different input forms, and each recognition subunit is suitable for recognizing in a preset mode; a searching unit suitable for matching the processed recognition result with knowledge points in a knowledge base, searching a corresponding question and matching a corresponding answer; a output unit suitable for outputting answers obtained through matching; and a unified management unit is suitable for carrying out unified management on the intelligent interaction system. According to the scheme, the operation and maintenance cost of the intelligent interaction system can be reduced and the operation and maintenance effect is improved.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of artificial intelligence, and in particular to an intelligent interactive system and an intelligent customer service robot. Background technique [0002] With the continuous development of artificial intelligence technology and the continuous improvement of users' requirements for interactive experience, intelligent interaction methods have gradually replaced some traditional interpersonal interaction methods, and have become a research hotspot. [0003] At present, the intelligent interactive system can interact through voice or text, and the received voice or text interactive information is matched with the knowledge points in the knowledge base through the process of voice recognition and semantic understanding. The knowledge points in the knowledge base are usually structured as question-answer pairs, and each question-answer pair is usually in the form of text. Among them, s...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F40/30
Inventor 李波曾永梅
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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