Method and system for realizing authenticity of after-sales service field order cancellation

Abstract

The invention discloses a method and a system for realizing authenticity of after-sales service field order cancellation. The method comprises the following steps of receiving a service address and longitude and latitude of a corresponding map interest point from a server by a mobile client, wherein the service address is obtained by analyzing a user address in a service order through a preset address analysis model; after the service address is provided for the service staff, positioning the service staff, and allowing the service staff to sign in successfully when judging that the service staff enters a preset distance range of longitude and latitude of the map interest point; after the service personnel successfully sign in, if the normal order cancellation information input by the service personnel is obtained, scanning the entered commodity barcode under the code scanning operation of the service personnel, shooting the commodity picture information of the site under the shootingoperation of the service personnel when checking that the entered commodity barcode is valid, and determining that the service personnel completes site order cancellation when checking that the commodity picture information meets a preset operation completion requirement. According to the method, authenticity of after-sales service field order selling can be realized.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method and system for realizing the authenticity of after-sales service on-site sales orders. Background technique [0002] After consumers purchase home appliances and other commodities, they usually need merchants to provide door-to-door installation services. Taking home appliance installation service as an example, at present, when large-scale after-sales service providers in the industry, such as factory after-sales service providers, comprehensive service providers, and platform service providers come to install on-site installations, engineers usually use handheld terminals to carry out operations after receiving service orders (some are self-service Develop APP, some through WeChat official account), but generally there are the following problems: [0003] 1) Collect sales orders after operation. Leading to a series of problems such as delayed sales, pictures ...

AI Technical Summary

Problems solved by technology

Leading to a series of problems such as delayed sales, pictures that do not meet the requirements, false sales and no user interaction;

[0004] 2) The actual operator does not match the service order

As a result, many problems such as the inability to contact the engineer for user reminders, inaccurate calculation of operating capacity and load, etc.;

[0005] 3) Engineers charge randomly, reschedule and cancel orders at will, and the results of sales orders are false, ignoring the real needs of users, resulting in user complaints

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