Interconnection and intercommunication method and system between robot and hall equipment of bank branch

Abstract

The invention discloses an interconnection and intercommunication method and system between a robot and hall equipment of a bank branch. The method comprises the steps as follows: the robot receives abranch manager or customer command; the robot judges the source of the command: if the command is from the branch manager, the robot is connected with an intelligent equipment control system of the bank branch according to the command, and thus controls the on and off of the hall equipment of the bank branch; if the command is from the customer, the robot acquires the problem to be solved of thecustomer according to a customer operating equipment page, searches and analyzes a solution by using an own database, and finally assists the customer in solving the problem. According to the method and system provided by the invention, the bank branch can be assisted in improving the effective utilization of resource configuration, the service efficiency of the branch can be improved, and the customer satisfaction of the branch can be increased; the marketing of the traditional offline financial manager can be helped, the possibility of accurate marketing can be increased, and the performanceand production can be improved; when the bank branch is transformed into a comprehensive marking service type, the multiple single units can be assisted to be formed into the intelligent meshy comprehensive service website, and each originally independent individual equipment is interconnected and intercommunicated.

Description

technical field [0001] The invention relates to a system and a control method of a robot, in particular to a method and a system for interconnection and intercommunication between a robot and hall equipment of a bank outlet. Background technique [0002] At present, the operating costs of outlets are increasing year by year, such as the increase in site rent and employee salary costs, the increase in hardware maintenance and update costs, the allocation of resources cannot be rationally and effectively utilized, the traditional marketing model cannot attract financial customers who are tired of aesthetics, and the problem of staffing structure is prominent. The output ratio does not match, how to improve the operating performance and efficiency of outlets, and the return on investment of each channel of outlets are the core issues that banks are concerned about. [0003] In general bank outlets, switch equipment such as self-service equipment switches, access control securit...

AI Technical Summary

Problems solved by technology

[0002] At present, the operating costs of outlets are increasing year by year, such as the increase in site rent and employee salary costs, the increase in hardware maintenance and update costs, the allocation of resources cannot be rationally and effectively utilized, the traditional marketing model cannot attract financial customers who are tired of aesthetics, and the problem of staffing structure is prominent. The output ratio does not match, how to improve the operating performance and efficiency of outlets and the return on investment of each channel of the outlets are the core issues that banks are concerned about

[0003] In general bank outlets, switch equipment such as self-service equipment switches, access control security systems, and hall light controls are manually operated and managed by security personnel or hall administrators, which increases the operating costs of the outlets.

[0004] In general bank outlets, when customers use smart self-service devices, they often encounter problems and need to seek help and guidance from the lobby manager. Due to the large number of smart devices, the lobby manager is often overwhelmed and the feedback is not timely, resulting in a decline in customer satisfaction.

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