Dynamic predictive intelligent automatic outbound system algorithm

Abstract

The invention discloses a dynamic predictive intelligent automatic outbound system algorithm, which comprises the following steps: 1, starting, and correspondingly starting a main scheduling module; 2, newly establishing a project, and importing the project into a project task list; 3, starting a task, the first sub-module automatically scanning the task file at set intervals; the scheduling control module obtaining the number of outbound calls according to a predicted outbound algorithm; wherein the outbound prediction algorithm is used for dynamically adjusting the number of outbound calls sent by a first sub-module; adjusting the speed adjustment coefficient once every half an hour; obtaining an offset data range, wherein the original data outside the normal data range is abnormal data;dynamically obtaining the outbound call number by using the telephone traffic to remove the outbound data, obtaining the telephone traffic data not affected by the outbound data, optimizing the algorithm on the original basis and calculating the offset factor and the prediction redundancy coefficient, thereby improving the customer access rate and the seat utilization rate of automatic outbound call and reducing the customer call loss rate.

Description

[0001] 【Technical field】 [0002] The invention relates to an algorithm of an intelligent automatic outgoing call system, in particular to a dynamic predictive intelligent automatic outgoing call system algorithm. [0003] 【Background technique】 [0004] With the development of computer and communication technology, the call center system based on traditional technology has been difficult to meet the changing needs of the market. The service model of enterprise customer service has also changed from the original passive service to hierarchical service, and then to the current GF model, which is active Make a paradigm shift for customer service. [0005] Various enterprises have also begun to build and improve their own automatic outbound call system. The automatic outbound call system is that the system imports a batch of lists in advance and actively dials customer calls according to the set outbound call limit. However, with the increase in the volume of outbound calls, the ...

AI Technical Summary

Problems solved by technology

However, as the volume of outbound calls increases, the number of seats is limited, and it is easy to cause the calls dialed by the system to be unable to arrange free seats in time, resulting in customer resentment and a decline in satisfaction

By increasing the number of seats, the call connection rate can be improved, and then when the customer connection rate is low, it will cause a large number of idle seats and increase business expenses

[0006] There are currently many predictive outbound call algorithms on the market. Although the average idle time of agents is generally short, which improves agent efficiency, combined with historical data analysis, it is known that the distribution of average idle time of agents is unstable, especially when the system just starts calling. , there is a problem that the idle time of the agent is too long

In addition, after a period of outbound calls, the waiting time of agents fluctuates greatly

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