Calling method and device for realizing intelligent scheduling according to service state
A technology of intelligent scheduling and business status, applied in the field of communications, can solve problems such as unresolved customer problems, insufficient handling of problems, small problems leading to big problems, etc., so as to improve customer satisfaction, reduce the number of calls, and avoid customer problems. the drain effect
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[0029] The present invention will be further described in detail below in conjunction with the embodiments and the accompanying drawings, but the embodiments of the present invention are not limited thereto.
[0030] Concrete implementation process of the present invention is as follows:
[0031] A calling method for realizing intelligent scheduling according to business status, said calling method comprising the following steps:
[0032] S1, the call dispatching unit obtains the call request information of the customer;
[0033] S2, the call dispatching unit sends a customer status information query request to the customer status decision unit according to the call request information, and the customer status decision unit acquires the status information of the customer in the customer relationship management system;
[0034] S3, the client state decision-making unit judges the client state information, and obtains a judgment result;
[0035] S4. The customer state decision...
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