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Interactive office system based on Internet

An office system and interactive technology, applied in customer relations, commerce, instruments, etc., can solve problems such as uncivilized language of customers, failure of customers to solve them in time, and influence on the enthusiasm and working status of customer service personnel, so as to reduce psychological pressure and improve enthusiasm Effect

Active Publication Date: 2019-07-05
山东凤和凰城市科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to make up for the deficiencies in the prior art, the present invention proposes an interactive office system based on the Internet. The present invention is mainly used to solve the problems reflected by the customer and cannot be solved in time when the customer chats with the customer service personnel; at the same time, the customer sometimes Uncivilized language appears, which in turn affects the enthusiasm and working status of customer service staff

Method used

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  • Interactive office system based on Internet
  • Interactive office system based on Internet
  • Interactive office system based on Internet

Examples

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Embodiment Construction

[0017] use Figure 1 to Figure 3 An Internet-based interactive office system according to an embodiment of the present invention is described as follows.

[0018] Such as figure 1 As shown, a kind of Internet-based interactive office system according to the present invention includes a monitoring module, an operation interface replacement module and a data statistics module; the monitoring module is used to monitor the effectiveness of customer service personnel in processing customer information; the operation The interface replacement module includes a classification unit, a sound unit, a text unit and a picture unit; the classification unit is used to classify offensive words, sounds and pictures in the information chatting between customers and customer service personnel; the sound unit is used to The aggressive tone classified by the taxonomic unit is converted into a weak tone; the text unit is used to extract and convert the insulting or offensive text classified by t...

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PUM

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Abstract

The invention belongs to the technical field of office systems, and particularly relates to an interactive office system based on the Internet, which comprises a monitoring module, an operation interface replacement module and a data statistics module; the monitoring module is used for monitoring the effectiveness of the customer service staff in processing the customer information; a classification unit is used for classifying the chat information between the client and the customer service staff; the sound unit is used for converting the consciousness with aggressiveness sent by the client into weak consciousness; the character unit and the picture unit are used for extracting characters with abuse or attack sent by a client and converting the characters into warm or comfortable characters and pictures; the data statistics module is used for carrying out statistics on product problems reflected by clients or problems which cannot be solved by customer service staff. Through the operation interface replacement module, the utterance with aggressiveness or abuse property sent by a client is converted into the utterance with comfortability or warmness, and the working enthusiasm of customer service personnel is improved.

Description

technical field [0001] The invention belongs to the technical field of office systems, in particular to an Internet-based interactive office system. Background technique [0002] The office system is an enterprise management software system engineering, based on enterprise management needs, supported by IT technology, and provides enterprises with comprehensive management methods of data information. Most of the traditional office systems are web-based applications, which are relatively cold pages that lack humanized communication, and the design is also separated from the team's thinking, so that the most primitive and effective communication between people is destroyed by the traditional web office system. [0003] For example, in the common office system about chatting between customer service personnel and customers, sometimes some uncivilized words or voices from customers attack customer service personnel, which often affects the enthusiasm and working status of custom...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06F16/33G06F16/35
CPCG06Q30/01
Inventor 不公告发明人
Owner 山东凤和凰城市科技有限公司
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