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Session request processing method and device and storage medium

A technology of session request and processing method, applied in the information field, which can solve the problems of low session processing efficiency and allocation errors.

Inactive Publication Date: 2019-06-11
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, for the media session request initiated by the user device, if the current seat device needs to transfer the session request, the operator of the seat device needs to search and filter, and manually select the seat device capable of conversation from other related seat devices, resulting in session processing. Less efficient and risk of misallocation

Method used

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  • Session request processing method and device and storage medium
  • Session request processing method and device and storage medium
  • Session request processing method and device and storage medium

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Embodiment Construction

[0042] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0043] It should be understood that the terms "comprising" and "having" and any variations thereof, as used herein, are intended to cover a non-exclusive inclusion, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to Those steps or elements are not explicitly listed, but may...

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Abstract

The invention provides a session request processing method and device and a storage medium. The method comprises the steps of enabling the processing device to receive a session request initiated by user equipment, wherein the session request comprises the basic information of a user; determining a seat group matched with the basic information of the user according to the session request; acquiring state information of all seat devices in the seat group, wherein the state information comprises sign-in states of the seat devices and the number of in-transit work orders; and determining to-be-allocated seat equipment according to the state information, and establishing session connection between the to-be-allocated seat equipment and the user equipment. According to the method, the session request distribution speed and the accuracy are improved, the online waiting time of the user is shortened, and the satisfaction degree of the user on a customer service system is improved.

Description

technical field [0001] Embodiments of the present invention relate to the field of information technologies, and in particular, relate to a session request processing method, device, and storage medium. Background technique [0002] Agent service is an important way for the customer service system to provide manual services to customers. Between the agent device and the user device, there may be multiple media communication modes at the same time, such as audio, video, and desktop sharing. [0003] At present, for the media session request initiated by the user device, if the current seat device needs to transfer the session request, the operator of the seat device needs to search and filter, and manually select the seat device capable of conversation from other related seat devices, resulting in session processing. It is less efficient and there is also a risk of misallocation. Contents of the invention [0004] The invention provides a session request processing method...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/523
Inventor 王涛孙秀颖刘金财
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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