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Consumption information checking method and device and storage medium

A technology for consuming information and memory, applied in the field of communication, can solve the problems of poor user experience, cumbersome steps, low efficiency, etc., to achieve the effect of improving efficiency, avoiding cumbersome steps, and improving user experience

Inactive Publication Date: 2019-05-17
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

The existing consumption information check method is inefficient, the steps are cumbersome, and the user experience is poor

Method used

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  • Consumption information checking method and device and storage medium
  • Consumption information checking method and device and storage medium
  • Consumption information checking method and device and storage medium

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Embodiment Construction

[0061] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0062] The consumption information checking method provided by the present invention can be applied to a block chain network, which includes a customer service system node of an operator and a user node, wherein the customer service system node generates the first information according to the consumption record of the user node Merkle hash tree, and send the first Merkle hash tree to the user node through the blockchain network, the user node generates the seco...

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Abstract

The invention provides a consumption information checking method and device and a storage medium, and the method comprises the steps: a first Merkle hash tree sent by a customer service system node ofan operator is received through a block chain network through a user node, the first Merkle hash tree being generated by the customer service system node according to the consumption record of the user node; The user node obtains a second Merkle hash tree, the second Merkle hash tree is generated by the user node according to the local consumption record, and the generation mode of the second Merkle hash tree is the same as that of the first Merkle hash tree; And finally, the user node compares the first Merkle hash tree with the second Merkle hash tree so as to check the consumption information. According to the consumption information checking method provided by the invention, the consumption information checking efficiency is improved, the checking method is simpler and more convenient, the tedious step of checking the consumption information one by one on a day is avoided, and the user experience is improved.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a consumption information checking method, device and storage medium. Background technique [0002] The operator's CRM (Customer relationship management, customer relationship management) system is customer-centric, oriented to all customers and all businesses, and provides pre-sales, in-sales, and after-sales services and management systems. It has a high degree of flexibility and stability. It supports customer-initiated business consultation, business acceptance, complaints and suggestions, information inquiry and other services. [0003] The current operator's CRM system usually arranges the user's traffic consumption, call records, and SMS records in the form of a call list. If the user has any objection to the charges incurred, it needs to be recorded one by one on a daily basis. To check your own consumption records, find disputes, and then handle complaint...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06F16/27G06F16/22
Inventor 田新雪肖征荣马书惠
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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