A method for automatically generating a user experience map

An automatic generation and automatic production technology, applied in data processing applications, commerce, instruments, etc., can solve the problem that enterprise clients cannot obtain customer experience information in a timely manner, the connection stability between users and clients is not stable, and customer experience information cannot be fed back to the server and other problems, to achieve the effect of easy insight into experience problems, enhancing customer value, and stabilizing data connection

Inactive Publication Date: 2019-04-02
广州知了科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] 1. The user experience map technology at the current stage is not sound enough, and the customer experience information cannot be accurately fed back to the server in a timely and accurate manner during use. The connection stability between the user and the client is not stable, which affects its use effect
[0005] 2. Enterprise clients cannot obtain customer experience information in a timely manner, resulting in inability to understand product features in a timely manner

Method used

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Examples

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Embodiment Construction

[0027] The following clearly and completely describes the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0028] A method for automatically generating a user experience map, comprising the following steps:

[0029] S1: Task design: users can set goals to measure conversion according to business needs, and set key steps to achieve the goals, so as to check whether users encounter problems in the process of completing conversion; Any step in the steps is set as a necessary step, which can highlight the core points in the entire user experience map, making the flow of user traffic clearer and easier to analyze. This goal is presented in th...

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Abstract

The invention provides a method for automatically generating a user experience map, and relates to the technical field of Internet and mobile Internet user experience and client experience. The methodfor automatically generating the user experience map comprises the following steps that S1 task design is carried out, specifically, a user can set a conversion target according to business requirements, and key steps needing to pass through for achieving the target are set, so that whether the user encounters a problem or not in the conversion process is checked; S2 the conditions are screened;S3 the client obtains the experience information according to the screening target and initiates a request to generate each stage of experience information problem; S4 the investigation and configuration are carried out; S5 the experience data information of the client is received through the server; and S6 the graphical presentation is carried out, the user experience information is sent to a user side in a graphical manner through a server. The method has the characteristics that the user experience map of each product is intelligently generated for the enterprise based on the user objectivebehavior data and the subjective attitude data which can be collected by the software.

Description

technical field [0001] The invention relates to the technical field of Internet and mobile Internet user experience and customer experience, in particular to a method for automatically generating a user experience map. Background technique [0002] User experience map is a common method used by enterprises to analyze the interaction between users and products. User experience map can help enterprises consider their products from the perspective of users, so as to establish a mutual respect, dependence, and cooperation with users. A long-term relationship of trust. As a method of analysis, user experience maps still rely on researchers to collect data from various aspects and then fill in the content and draw user experience maps. The user experience map shows the user's experience at each stage in the process of using a product and service, including behavior, feelings (pain points and satisfaction points), and thoughts and ideas. Intuitively record and organize the experi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02
CPCG06Q30/0205
Inventor 石峰罗仕鉴胡海东
Owner 广州知了科技有限公司
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