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Fault diagnosis system of household appliances based on historical maintenance data

A fault diagnosis system and fault diagnosis technology, applied in the direction of instruments, etc., can solve the problems of poor user experience and low service efficiency, and achieve the effect of improving user experience and improving the efficiency of after-sales service

Inactive Publication Date: 2019-01-29
SICHUAN CHANGHONG ELECTRIC CO LTD
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  • Abstract
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Problems solved by technology

[0003] In order to solve the problems of low after-sales service efficiency and poor user experience of existing home appliances, the present invention provides a home appliance fault diagnosis system based on historical maintenance data

Method used

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  • Fault diagnosis system of household appliances based on historical maintenance data

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Comparison scheme
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Embodiment

[0024] The following specific examples are used for description. In this example, the user terminal device uses a user mobile phone, and the maintenance worker terminal device uses a maintenance worker's mobile phone.

[0025] The home appliance fault diagnosis system based on historical maintenance data in this example, such as figure 1 As shown, it includes the management platform, database, user mobile phone, and repairman mobile phone. The management platform connects and communicates with the database, user mobile phone and repairman mobile phone respectively. The repairman mobile phone is installed with the repairman version application program, and the user mobile phone is installed with the user version application program. .

[0026] When in use, the user logs in to the user account through the user’s mobile phone, fills in the faulty household appliance type and fault phenomenon after logging in, and then uploads the filled fault information to the management platform. Th...

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Abstract

The invention relates to the technical field of home appliance maintenance and solves the problems of low after-sale service efficiency and poor user experience of the existing home appliance products. The technical scheme is summarized as follows: The fault diagnosis system of household appliances based on historical maintenance data, comprising a management platform, a database and a maintainerterminal equipment, wherein the management platform is respectively connected with the database and the maintainer terminal equipment, the maintainer transfers the fault diagnosis function through themaintainer terminal equipment, and the management platform gives the fault diagnosis result according to the received diagnosis request and the historical maintenance data stored in the database. Theinventionhas the advantages that the fault diagnosis result is taken as a reference by the maintainer, the fault of the household appliance can be solved in time, the after-sale service efficiency ofthe household appliance products is improved, and the user experience is improved. The invention is particularly suitable for after-sales service of TV, air conditioner, washing machine and refrigerator.

Description

Technical field [0001] The invention relates to the technical field of home appliance maintenance, in particular to a home appliance fault diagnosis system based on historical maintenance data. Background technique [0002] In the current after-sales service of home appliances, the maintenance staff will come to the service after the user reports for repairs. However, due to the lack of technical ability and lack of maintenance experience, many maintenance staff cannot handle the fault. At this time, the maintenance staff will usually call colleagues and go online. Inquiry, return to the company to find historical maintenance records and other methods to deal with. This leads to the low efficiency of after-sales service of home appliances and poor user experience. Summary of the invention [0003] In order to solve the problems of low after-sales service efficiency and poor user experience of existing home appliance products, the present invention provides a home appliance fault ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00
CPCG06Q10/20
Inventor 张武雷鸣何金华赵甫建彭磊廖刚
Owner SICHUAN CHANGHONG ELECTRIC CO LTD
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