Scheduling conversation method and system based on voice identification
A speech recognition and communication system technology, applied in speech recognition, speech analysis, instruments, etc., can solve the problem of strengthening the management of system operators and standardizing dispatching business contacts, the speech speed of the other party is not standard, and the dispatcher cannot pass the caller display method Confirm the other party's identity and other issues to achieve the effect of strengthening the management of system operators, standardizing dispatch business contacts, and realizing information management
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Embodiment 1
[0031] Such as figure 1 Shown is the method for dispatching calls based on voice recognition of the present invention, the dispatching call occurs between the dispatcher and the plant personnel; including the following steps:
[0032] S1. When the dispatcher talks to the station personnel, the dispatcher starts the voice collection module 11 to collect the voice signal of the station personnel, and the recording module 15 automatically records the conversation;
[0033] S2. identify the voice signal in step S1 by the voice recognition processing module 32, and match with the identity information stored in the personnel information base 38; meanwhile, the recording in the step S1 is stored to the storage module;
[0034] S3. If the voice feature matching is successful in the step S2, then output the identity information of the station personnel, and turn to the step S5; if the voice feature is not successfully matched in the step S2, turn to the step S4;
[0035]S4. Determine ...
Embodiment 2
[0043] Such as figure 2 Shown is the embodiment of the dispatch call system based on speech recognition of the present invention, comprises the speech collection module 11, wireless transmission module 12, wireless reception module 31, speech recognition processing module 32 and output module 33 connected in sequence, speech collection module The input end of 11 is connected with power supply module 13, and speech recognition processing module 32 outputs the result of speech recognition through output module 33;
[0044] In this embodiment, when carrying out dispatching service telephone contact, the voice of the station personnel is collected by the voice collection module 11, and the sound signal collected by the voice collection module 11 is transmitted to the voice recognition processing module 32 through the wireless sending module 12 and the wireless receiving module 31. The signal is identified and the identification result is output through the output module 33, which...
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