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Scheduling conversation method and system based on voice identification

A speech recognition and communication system technology, applied in speech recognition, speech analysis, instruments, etc., can solve the problem of strengthening the management of system operators and standardizing dispatching business contacts, the speech speed of the other party is not standard, and the dispatcher cannot pass the caller display method Confirm the other party's identity and other issues to achieve the effect of strengthening the management of system operators, standardizing dispatch business contacts, and realizing information management

Active Publication Date: 2019-01-01
GUANGDONG POWER GRID CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, when the dispatcher communicates with the factory station personnel by phone, there are several problems: (1) There is generally only one fixed contact number in the factory station, and the factory station personnel are on duty in turn, so the dispatcher cannot confirm the other party through the caller ID ( Caller) identity; (2) Due to language differences, the other party’s speech is not standard and the speed of speech is too fast, etc., the dispatcher often cannot hear the other party’s specific name clearly, and even needs to be asked repeatedly to know the writing method of the other party’s name; (3) Determine the other party’s name After the name, the dispatcher still needs to check the relevant list to determine whether the other party is eligible for dispatching orders. This method not only affects work efficiency, but also makes it difficult to verify the real "identity" of the other party. It cannot prevent factory personnel from falsely reporting that they are eligible for dispatching orders Phenomenon where a person's name is used to make business contact with a dispatcher
Obviously, these problems are not conducive to strengthening the management of system operators and standardizing dispatch business relations, nor can they guarantee the safe and stable operation of the power grid.

Method used

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  • Scheduling conversation method and system based on voice identification
  • Scheduling conversation method and system based on voice identification

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0031] Such as figure 1 Shown is the method for dispatching calls based on voice recognition of the present invention, the dispatching call occurs between the dispatcher and the plant personnel; including the following steps:

[0032] S1. When the dispatcher talks to the station personnel, the dispatcher starts the voice collection module 11 to collect the voice signal of the station personnel, and the recording module 15 automatically records the conversation;

[0033] S2. identify the voice signal in step S1 by the voice recognition processing module 32, and match with the identity information stored in the personnel information base 38; meanwhile, the recording in the step S1 is stored to the storage module;

[0034] S3. If the voice feature matching is successful in the step S2, then output the identity information of the station personnel, and turn to the step S5; if the voice feature is not successfully matched in the step S2, turn to the step S4;

[0035]S4. Determine ...

Embodiment 2

[0043] Such as figure 2 Shown is the embodiment of the dispatch call system based on speech recognition of the present invention, comprises the speech collection module 11, wireless transmission module 12, wireless reception module 31, speech recognition processing module 32 and output module 33 connected in sequence, speech collection module The input end of 11 is connected with power supply module 13, and speech recognition processing module 32 outputs the result of speech recognition through output module 33;

[0044] In this embodiment, when carrying out dispatching service telephone contact, the voice of the station personnel is collected by the voice collection module 11, and the sound signal collected by the voice collection module 11 is transmitted to the voice recognition processing module 32 through the wireless sending module 12 and the wireless receiving module 31. The signal is identified and the identification result is output through the output module 33, which...

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PUM

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Abstract

The invention relates to the power grid scheduling auxiliary device technology field and especially relates to a scheduling conversation method and system based on voice identification. The method comprises the following steps of starting a voice acquisition module to collect the voice signal of factory station personnel, and automatically recording a conversation by a recording module; identifying the voice signal and matching with identity information stored in a personnel information base; if matching is successful, outputting the identity information of the factory station personnel; and verifying the identity information of the factory station personnel, continuing to talk with the factory station personnel and issuing a scheduling instruction to an opposite side. In the invention, through the voice characteristic of the factory station personnel, the detailed identity information can be matched and the information is displayed to a dispatcher in real time; the information management of qualified personnel under a command can be realized; and the method and the system can be used to strengthen the management of system operation personnel and standardize scheduling service contact so as to ensure the safe and stable operation of a power grid.

Description

technical field [0001] The present invention relates to the technical field of power grid dispatching auxiliary devices, and more specifically, to a method and system for dispatching calls based on speech recognition. Background technique [0002] According to regulations, when contacting the on-duty dispatcher of the power grid dispatching organization (hereinafter referred to as "dispatcher") for dispatching business and accepting dispatching instructions, the operator of the corresponding plant station (hereinafter referred to as "station personnel") must have the qualifications to accept dispatching instructions ( Hereinafter referred to as "dispatching order eligibility"). At present, when the dispatcher communicates with the factory station personnel by phone, there are several problems: (1) There is generally only one fixed contact number in the factory station, and the factory station personnel are on duty in turn, so the dispatcher cannot confirm the other party thr...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L17/00G10L17/02G10L15/22H02J13/00
CPCG10L15/22G10L17/00G10L17/02H02J13/0013
Inventor 陈深黄力鹏黄定威张俊华黄晓光杨国庆李达扬
Owner GUANGDONG POWER GRID CO LTD
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