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Voice switching recognition voice robot system

A robot system and voice recognition technology, applied in the Internet field, can solve the problems of high training costs for newcomers, relying on large labor costs, and difficulty in recruiting enterprises, achieving high recognition rate and response speed, flexible deployment, and high scalability.

Inactive Publication Date: 2018-11-16
东莞市莞云信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the present invention is to provide a voice exchange and recognition voice robot system to solve the problem that traditional telephone sales and return visits in the market currently rely on a large amount of labor costs, and telephone staff need to make repeated calls for a long time. Customers with a bad temper are prone to bad moods, newcomers need high training costs, high turnover rate, and difficult for companies to recruit

Method used

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  • Voice switching recognition voice robot system

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Embodiment Construction

[0020] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0021] The invention provides a technical solution: a voice exchange recognition voice robot system, characterized in that: the operation steps of the voice exchange recognition voice robot system are: requesting PHP data, PHP background, obtaining data, dialing request, ordering Sending, calling request, initiating call request, transfer of call control authority, converting voice into text, maintaining Mysql database, outputting Asterisk softswitch center, ou...

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Abstract

The invention relates to a voice switching recognition voice robot system. The operation steps of the voice switching recognition voice robot system are as follows: requesting PHP data; PHP background; acquiring data; dialing request; command issuing; calling request; initiating a call request; transfer of call control rights; conversion of voice into text; saving the processing result to a Mysqldatabase; output to an Asterisk soft switching center; output to an all-modes voice gateway; output to an operator base station; and output to a terminal phone. The data background of the voice switching recognition robot system is deployed in a public network server, and is thus convenient for users to log in to use and view data anytime and anywhere. The whole system framework design combines the Internet technology, the soft switching technology and the artificial intelligence technology, so that the system has better experience effect and higher subsequent scalability.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a voice exchange recognition voice robot system. Background technique [0002] Traditional telemarketing, return visits, etc. need to rely on a lot of labor costs. Telephone staff need to make repeated calls for a long time. Faced with bad-tempered customers, they are prone to bad emotions. Newcomers need high training costs, high turnover rate, and difficult for companies to recruit. Contents of the invention [0003] The purpose of the present invention is to provide a voice exchange and recognition voice robot system to solve the problem that traditional telephone sales and return visits in the market currently rely on a large amount of labor costs, and telephone staff need to make repeated calls for a long time. Customers with a bad temper are prone to bad moods, newcomers need high training costs, high turnover rate, and difficult for companies to recruit. [0004] T...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22H04L29/06
CPCG10L15/22H04L65/1104
Inventor 吴相庆吴汝秋李旭枝李文军
Owner 东莞市莞云信息科技有限公司
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