Electronic government affair queuing system

Abstract

The invention belongs to the field of design information systems, and particularly relates to an electronic government affair queuing system. The electronic government affair queuing system is different from an existing reservation system. Reservation waiting time is arranged more reasonably by counting a duration that each service is handled at each window and calculating an average handling duration of each service; a client selects the type of a service to be handled, then makes a preregistration the service and waits for a queue; each window accumulates the average handling durations of all the services according to a queuing quantity to obtain a total handling time length; a queuing machine preferentially pushes the window with the minimum total time length for working, and prints a number ticket of the window for handling and a ticket of forecast waiting time to the client; the waiting time is definitely prompted to the client, and the client can reasonably arrange the time of arrival and the handling time according to the time for handling the service and the prompted waiting time; meanwhile, the office efficiency of a worker at each window is checked by comparing the average handling duration of the service with an actual handling duration of the service; compared with a conventional queuing method, the electronic government affair queuing system is more efficient and accurate.

Description

technical field [0001] The invention relates to the field of design information systems, in particular to an e-government numbering system. Background technique [0002] In recent years, with the increase in the types of e-government certification services and the increase in service volume, waiting in line has become an urgent problem to be solved. Noisy and disorderly queuing and standing and waiting for a long time not only make customers feel restless, but also affect the office efficiency of service personnel, and the entire business place becomes chaotic, which seriously damages the service image of the company. In the prior art, hospitals, banks and the government all use numbering equipment, but in actual use, it is found that the processing time of various government affairs is quite different. The existing numbering equipment only performs sequentially according to the number of customers. When continuously receiving more difficult business, it will cause the wind...

AI Technical Summary

Problems solved by technology

Noisy and disorderly queuing and standing and waiting for a long time not only make customers feel restless, but also affect the office efficiency of service personnel, and the entire business place becomes chaotic, which seriously damages the service image of the company.

In the prior art, hospitals, banks and the government all use numbering equipment, but in actual use, it is found that the processing time of various government affairs is quite different. The existing numbering equipment only performs sequentially according to the number of customers. When it is difficult to handle business continuously, it will cause the window customers to be crowded and wait for a long time. There is an urgent need for a sorting system to solve the above technical problems.

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